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Description

E-mail has become an indispensable part of the way organizations communicate, conduct business, and maintain their operations. Knowing e-mail etiquette is key to using this business tool effectively. It can help ensure you get messages across quickly, appropriately, and concisely. This course introduces tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail should contain, and the importance of keeping e-mails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of e-mail.

Learning Objectives
  • Recognize the appropriate use of basic rules of etiquette related to the tone and formatting of e-mails
  • Recognize the appropriate use of basic rules of etiquette related to answering e-mails
  • Identify appropriate ways to use the "From" field and subject line in e-mails
  • Recognize effective ways to write the parts of an e-mail message
  • Identify guidelines for keeping e-mails concise
  • Recognize appropriate usage of basic rules of IM etiquette
  • Use rules and guidelines to write effective and appropriate e-mails and instant messages
  • Audience

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