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When communicating, the response from the communication recipient is as important as the message that's given. When you're on the receiving end of a communication, you have the responsibility to be receptive and understand what was intended. This requires two essential skills: listening and questioning. In this course, you'll work on sharpening those skills, as well as getting yourself in the right receptive mind-set for communicating.

Learning Objectives
  • Recognize how adopting a receptive mindset can improve your interpersonal communications
  • Recognize behaviors that indicate receptivity to a communication
  • Recognize the traits of different types of listeners
  • Recognize examples of effective listening skills being applied in interpersonal communications
  • Recognize examples of effective questions that are used to clarify messages or get more information
  • Be receptive to communications by being a good listener
  • Audience

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