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Organizations that provide IT services to internal or external customers need to have the capabilities to manage these services, and good practices to ensure capabilities are fully utilized. In this course you'll learn about the ITIL® framework, including its benefits and role in IT service management. This course also covers the stages, purpose, scope, and value of the ITIL® service lifecycle. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.

Learning Objectives
  • Recognize key ITIL® characteristics
  • Identify the benefits of ITIL®
  • Distinguish between the five categories in the ITIL® qualification scheme
  • Identify the features of a service
  • Distinguish between utility and warranty
  • Identify the features of service management
  • Distinguish between the five ITIL® service lifecycle stages
  • Recognize the purpose of each ITIL® service lifecycle stage
  • Recognize the scope of each ITIL® service lifecycle stage
  • Identify the value of each ITIL® service lifecycle stage to the organization
  • Distinguish between functions and processes
  • Audience

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