Understand the risks associated with telephone triage and learn strategies to improve patient care and provide quality advice to patients.
The telephone, once used merely as an appointment scheduling device, has become an integral part of providerpatient interactions. Research indicates that up to 30 percent of all primary health care is handled over the telephone. However, without proper training and accountability, telephone triage can result in improper diagnosis and management as well as legal liability. This information will address the issues of digital and internet messaging in medical practices as well. This raises concerns about the potential for complicating triage communications beyond telephone use and may signal entry into troublesome legal areas. Receive a brief overview the concept of malpractice as well as important considerations when providing telephone advice. A case study approach will be used to help providers craft telephone triage systems that improve patient care and decrease the likelihood of being sued.
The Regulatory Basis of Telehealth Practice
• Nursing Regulatory Concerns
• Role of State Boards of Nursing
• Consumer Education and Consumer Rights
Fundamentals of Telephone Triage Services
• Documentation – Electronic or Paper Charts
• HIPAA Concerns
• Internet and Digital Communication Guidelines
• Supervisory and Training Issues
• Strategies to Minimize Risk
Important Torts in Telehealth
• Specific Risk Minimization Strategies
• Selected Case Review
Methods to Improve Quality of Care and Reduce Liability
• ANA and State BON Advice
• JCAHO Standards
• Specific Quality Assurance Strategies and Evaluation Guidance
This live webinar is designed for nurses, nurse practitioners, nursing administrators, physicians, nursing and physician assistants, medical administrators and other health care professionals.