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This is a bundled training package. It contains training for each of the bundled items below:

Course Price
Sending E-mails to the Right People $74.95
Organizing Your E-mail $74.95
Writing Effective E-mails and Instant Messages $74.95

Bundle Price: $139.00
Total Savings: $85.85

Sending E-mails to the Right People

Sending an e-mail to the wrong person, or excluding the right person, hinders effective communication. This course focuses on how to address and distribute e-mails. Specifically, you will be introduced to best practices for deciding who to send e-mails to and how to flag e-mails appropriately. The course also covers proper etiquette for forwarding e-mails and using reply and reply all. In addition, it highlights some poor copying practices to avoid.

Learning Objectives
  • Identify tips for using the To field when sending e-mail
  • Use the Cc and Bcc fields appropriately in an e-mail
  • Set the priority status of e-mails appropriately
  • Recognize how to reply effectively to e-mails
  • Identify best practices for forwarding e-mail
  • Recognize examples of when it's inappropriate to copy an e-mail over someone's head
  • Recognize how to address and distribute e-mails appropriately

Organizing Your E-mail

E-mail has dramatically increased the volume of communication and the amount of information that the average office worker needs to process every day. To keep up, you must sort, file, respond to, or delete every e-mail that comes to you during a business day. This course introduces techniques for managing e-mail effectively. It covers tips on how to use folders and filters to organize e-mails for increased efficiency, as well as guidelines on what e-mails to delete. The course also gives direction on how to recover important information should you lose an e-mail.

Learning Objectives
  • Recognize how to manage time by organizing business e-mails
  • Identify approaches to personal e-mail that can save time
  • Determine whether to keep or delete an e-mail
  • Recognize how to use the e-mail folder structure effectively
  • Use filters effectively to organize e-mail
  • Identify techniques to use to find e-mail information
  • Use strategies to manage e-mail effectively

Writing Effective E-mails and Instant Messages

E-mail has become an indispensable part of the way organizations communicate, conduct business, and maintain their operations. Knowing e-mail etiquette is key to using this business tool effectively. It can help ensure you get messages across quickly, appropriately, and concisely. This course introduces tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail should contain, and the importance of keeping e-mails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of e-mail.

Learning Objectives
  • Recognize the appropriate use of basic rules of etiquette related to the tone and formatting of e-mails
  • Recognize the appropriate use of basic rules of etiquette related to answering e-mails
  • Identify appropriate ways to use the "From" field and subject line in e-mails
  • Recognize effective ways to write the parts of an e-mail message
  • Identify guidelines for keeping e-mails concise
  • Recognize appropriate usage of basic rules of IM etiquette
  • Use rules and guidelines to write effective and appropriate e-mails and instant messages
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Using E-mail Effectively in the Workplace e-learning bundle
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