This course includes Cisco Training Exclusives
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This exclusive course focuses on dial plan, call control, and advanced system features in an environment that is similar to what you will see in your own system, including:
- Cisco Unified Communications Manager (CUCM) v11.5
- Cisco Unified IM&P v11.5
- Client devices such as Jabber
This hands-on, exclusive course builds on the foundation provided by ACUCW1 and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v11.5. In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan that supports multiple sites.
After learning how to configure the system, you'll discover how native presence and instant messaging and presence can enhance collaboration. You'll deploy a client services framework client, Jabber, and explore the challenges that are presented by the North American Numbering Plan (NANP). You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites. You will learn about mobility features, including device mobility, extension mobility, and unified mobility (single number reach), that are used in networks with multiple sites. You will configure hunt lists, call park options, and configure IP phone services.
Why Take ACUCW2 from Global Knowledge?
We have the only courses specifically designed for administrators of Cisco UC products:
- ACUCW1: Entry-level administrators
- ACUCW2: Second-level/advanced administrators
Global Knowledge is the only training partner offering a real-world lab topology that is specifically designed for the needs of North American students. Our UC courses provide a simulated PSTN, enabling you to gain an understanding of the NANP and its concepts that are associated with a variable-length on-net dial plan supporting multiple sites with overlapping extensions.
In this class, you will build a complete dial plan, including Class of Service and test calling to 3-digit, 7-digit, 10-digit, 11-digit, and international route patterns. You will investigate uncommon issues with overlapping 7- and 10-digit locations and work with a real dial plan that includes:
- 3-digit service codes: 411, 511, etc.
- 7-digit local numbers: 555-1901
- 10-digit local numbers: 416-777-1901
- 11-digit long distance numbers: 1-733-802-1901
- International numbers: 011441902
Our next-generation Cisco UC platform combines the Cisco Unified Computing System (UCS) with a VMware DRS cluster, distributing the load for individual classrooms across 16 UCS B-Series blades provisioned with 1.6 TB of RAM. You will access and control your environment using the vSphere client in the same way you would in a production environment. Taking advantage of the improved performance of the UCS environment, we can deploy additional capabilities while improving classroom performance. Our new UC on UCS lab environment provides enhanced and exclusive labs that you won’t find with any other training provider.
For this advanced administrative course, you should have experience performing basic CUCM administrative tasks, including IP Phone moves, adds, as well as some exposure to the CUCM Administrative GUI. However, an understanding of router configurat
- Administrators who need a more comprehensive understanding of the Cisco UC infrastructure.
- Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks.