The Process / The Customers
What is a Process?
What Do Our Customers Want
Management, Core & Support Processes
Origins of Lean
what is Lean?
The 7 Wastes of Lean
The Lessons of Lean
Analysis Tool: “Value-Add” Assessment
Takt Rate Analysis
Six Sigma Section
Six Sigma History
What is Six Sigma?
How Capable are your Products & Services
Why 99% Yield is Not Good Enough
Six (6) Causes of Variation
Lean Six Sigma Integration Section
What is Lean Six Sigma?
Why Combine Lean & Six Sigma?
The DMAIC Methodology
Funnel-Down Many Variables to the Critical Few!
High Level DMAIC Approach
Define Activities and Tools
Project Charter Elements
Building an Opportunity or Problem Statement
Opportunity or Problem Statement Examples
Creating the SIPOC Map and Developing Metrics
Define Phase Completion Check
Measure Activities and Tools
Value Steam Map Example
Value Stream Map Symbols
Measure – What gets measured?
Analyze Activities and Tools
Cause and Effect Diagram
How to Build a Cause and Effect Diagram
Cause and Effect Diagram Example
Improve Activities and Tools
Solution Plan Example
Improve Completion Checks
Control Activities and Tools
What is a Control / Response Plan?
Control / Response Plans Questions?
Control Completion ChecksYou Will Learn How To
Who Should Attend
- Practice developing a SIPOC with Input, Process, and Output measures
- Learn how to develop current state Quality, Speed, and Financial Metrics
- Practice building a Measure Phase Data Collection Plan
- Design Cause and Effect Diagram linking root causes to the process issue
- Practice creating a Pareto Chart that quantifies the significant root causes
- Learn how to identify and write up a Solutions (Implementation) Plan
- Practice writing a process Control/Response/Escalation Plan
- Learn how to create a Charters Problem Statement that is measurable and linked to the Voice of the Customer (VOC)
- Problem solve using the Define, Measure, Analyze, Improve, Control (DMAIC) model
TestImportant Course Information
Exam Entry Criteria
Who would benefit from this training?
Any direct employee, in office or operational areas; Managers/supervisors of processes; Quality department personnel; Others who want to learn a problem solving methodology that can be utilized in many aspects of work life.
Students will be provided with a PDF of the class materials.
All sessions are recorded, placed in a dropbox, and provided to participants for download to a computer in the event of a missed class or for review in the future.
Online, open book, multiple choice. Dartmouth College, Thayer School of Engineering, will issue a certificate of completion, in PDF format, to participants who complete the workshop with appropriate attendance and pass the take home quiz.
In two consecutive half day sessions, this practical and hands-on Lean Six Sigma Yellow Belt course trains you to know the origin and aims of Lean, Six Sigma, and Lean Six Sigma, as well as understand the roles and responsibilities within a Lean Six Sigma Team. You learn the terms, tools, and DMAIC (Define, Measure, Analyze, Improve, Control) methods and definitions, how to apply the basics of Six Sigma, and lean to a process. Use Lean Six Sigma tools to apply important measures and recover when a problem occurs. A toolbook and the after-training quiz are included.
Training accredited by Thayer School of Engineering at Dartmouth:
Professional certification is a process in which a person proves that he or she has the knowledge, as a basis, for performing a specific job. The proof comes in the form of a certification earned by passing quizzes, an exam, case studies, actual case or some combination of these items that are provided by an accredited organization. Accreditation is recognition that an educational institution has a certain standard of quality that other reputable organizations will honor. Without accreditation the certification provider may not provide the participant lasting value. Therefore, it is imperative that you receive your certification from a trusted, accredited institution. Dartmouth College, founded in 1769, is accredited by the Commission on Institutions of Higher Education (CIHE) of the New England Association of Schools and Colleges (NEASC). Accreditation is a non-governmental, non-profit, self-regulatory, peer review process based on rigorous standards.
If a customer would like to cancel or transfer their course, they must notify Learning Tree prior to two weeks before the start date of the course or within seven days of registration. If a customer transfers to another course prior to two weeks before the start date or within seven days of registration of the course in which originally enrolled, 100% of any prepaid course tuition will be applied toward the course tuition for the subsequent course. If a customer needs to cancel an enrollment two weeks prior to the start of the class or within seven days of registration, we will refund 100% of any prepaid course tuition for that enrollment. If a customer does need to transfer or cancel a course within two weeks of the start date of the course or after seven days from the date of registration, a fee equal to 50% of the price of the course will be assessed for any standard attendances.