Course Description
This course will ensure delegates understand the value to the business of the RCV processes and their activities bring. There is an in-depth review of the key processes needed to properly plan for service transitions; assess changes; build, test and depl
COURSE OBJECTIVES:The purpose of the ITIL Intermediate certificate in Release, Control & Validation is to certify that the delegate has gained a thorough and detailed knowledge of the RCV processes, the structure and advanced concepts, and has comprehended the essential principles of ITIL based RCV practices for Service Management. When the delegate has completed this course, they should be confident in their ability to approach core RCV activities, such as:
Mastering the key ITIL processes needed to smoothly transition additions and changes into your production environment
Improve the success rate and throughput of changes by mandating fit-for-purpose review and approvals
Ensure Change Management is responsive to business requirements without being bureaucratic
Increase the volume of changes without increasing business risk using an improved Change and Release model
Improve your organisations IT management experience by having advance knowledge of planned changes
Manage risks effectively through the use of an effective change model and a functioning CMDB
Reduce the risk of service changes by establishing detailed production assurance requirements
Integrate IT project management and Application Development with Release and Change Management
Agenda
Service Management as a practice and how it creates business value
Change Management
- Enabling successful service transition
Service Validation & Testing
- Ensuring the integrity and quality of the transition
Release & Deployment Management
- Ensuring the proper building, testing and deploying of a release
Service Asset & Configuration Management
- Monitoring the state of the transition
Request Fulfilment
- Ensuring the effective and expedient fulfilment of service requests and providing standards for evaluation
Evaluation
- Reviewing whether the performance and value of a service is acceptable
Knowledge Management
- Enhancing on-going management decision support and service delivery capability
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Audience
Delegates attending this course must have successfully achieved the ITIL: 2011 Service Management Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.
The Release, Control & Validation Qualification would suit candidates working in the following IT professions or areas:
General IT Management
Release Manager
Security Administrator or Manager
IT Operations Manager
Database Administrator
Knowledge Manager
Applications Manager
Test Manager
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.