Course Description
This course will ensure delegates understand the value to the business of the PPO processes and their activities bring. There is an in-depth review of the key processes and functions needed to properly master the key ITIL practices needed to create a sta
COURSE OBJECTIVES:The purpose of the ITIL Intermediate certificate in Planning, Protection & Optimisation is to certify that the delegate has gained a thorough and detailed knowledge of the PPO processes, the structure and advanced concepts, and has comprehended the essential principles of ITIL based PPO practices for Service Management. When the delegate has completed this course, they should be confident in their ability to approach core PPO activities, such as:
Building a tactical Availability and Capacity plan to support IT Strategy and Service Portfolio investment and implementation decisions
Move IT Service Continuity from a sporadic project to an embedded process approach
Integrate Information Security Management into the full Service Lifecycle
Move Risk Management from a reactive audit perspective to a proactive strategic planning process
Use technical capacity and availability data for Service and System planning and reporting
Agenda
Service Management as a practice and how it creates business value
In-depth review of the key processes, and their associated activities and functions
Capacity Management
- Ensuring cost justifiable IT capacity always exists and is matched to the needs of the business
Availability Management
- Ensuring the level of service availability is matched to, or exceeds, the needs of the business
IT Service Continuity Management
- Supporting the overall Business Continuity Management process, ensuring that required IT technical and service facilities can be resumed within agreed timescales
Demand Management
- Identifying patterns of business activity to enable the appropriate strategy to be implemented
How the Risk Management processes works in the context of these processes
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Audience
Delegates attending this course must have successfully achieved the ITIL: 2011 Service Management Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.
The Planning, Protection & Optimisation Qualification would suit candidates working in the following IT professions or areas:
General IT Management
Capacity Manager
Availability Manager
Change Manager
Security Administrator
Applications Support
IT Operations Manager
Network Control and Operation
Network Support
Business Continuity Manager
Security Manager
Service Portfolio Manager
Supplier Relationship Manager
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate