Module One
Effective Communication Strategies
TOPIC A
• Apply Core Communication
• Helpful Workplace Language
• Active Listening Skills
• Elements to Paraphrase
TOPIC B
• Dealing with Communication Overload
• Filtering Through the Noise
TOPIC C
• Communicating Ethically
• Define and align your values
• Open Communication
• Beware of bias
• Lead by example
• Don’t be afraid to admit mistakes
TOPIC D
• Communicating with Influence
• Your Ability to Influence
TOPIC E
• Observing and Controlling Nonverbal Communication
• Nonverbal Com
• Body Language
• Position
• Proximity
• Posture
• Eye Contact
• Gestures
• Guidelines for Observing Nonverbal Communication
Module 2
The Secret Ingredient to Relationship Building
TOPIC A
• Create a Connection with your Team
• Communication Barriers
• Guidelines for Creating Connections
TOPIC B
• Adapting to Different Communication Styles
• Primary Communication Styles
• Collaborator
• Contributor
• Inquisitor
• Director
YOUR LISTENING STYLE
TOPIC C
• Cross-Cultural Communication
• Five Causes of Cultural Barriers
• Overcome Cross-Cultural Barriers
• Embrace Diversity and Accommodate Cultural Differences
• Promote Open Communication
• Lead Open Discussions About Team Norms and Shared Company Culture
• Rally The Team Around a Shared Vision Or Common Cause
Module Three
Communicating During Conflict and Change
TOPIC A
• Communicating Through Conflict
• Organizational Stress
• Stress Management
• Anger Management
• "I" Statements
• Mediation
Guidelines for Communicating Through Conflict
TOPIC B
• Communicating Through Change
• Critical Steps for Leading a Team Through Change
• Create a Compelling Case for Change
• Prioritize transparent and consistent communication
• Commit to Consistent Listening and Responding to Employee Needs
• Recognize and celebrate successes, large and small
• Guidelines for Communicating Through Change
Module Four
• Navigating Difficult Conversations
• Overcoming the Challenge of Difficult Conversations
• Five Steps in Discussing Recurring Problems
• Step : Raise the Issue
• The Importance of Follow-Up
• Discussion Is the Difference
PERSONAL ACTION PLAN
• When Not to Give Critical Feedback
• For Giving Feedback To Ensure Understanding
• Guidelines for Giving Constructive Feedback
• Case Study