Course Description
Today, the Administrative Assistant operates at a high level, often reporting to more than one person. In this one-day instructor led Valuable Administrative Assistant Training course, learn vital skills such as how to anticipate your bosses' needs, be a communication liaison, act as a project manager, and operate as your boss' information manager.
Objectives
Upon successful completion of The Valuable Administrative Assistant Training course, you will understand:
• How to Manage Multiple Roles
• How to anticipate needs
• Be a communication liaison
• Act as a project manager
• Operate as your bosses' information manager
• Develop the Detective Hat
• Dealing with Work Overload
• Supervise Office Operations and Support Staff
Agenda
Wearing Many Hats
· Managing Multiple Roles
· What Hats Do Others See You Wearing?
· What Your Manager Expects
Assisting the Manager
· Are They Lost Without You?
· Anticipate Needs
· Act as a Communication Liaison
· Making the Connection
· Act as a Communication Buffer
· Take Over Projects for Your Boss
Supervising Office Operations and Support Staff
· Are You Ready to Be a Supervisor?
· Supervisory Skills Self-Assessment
· Seven Supervisory Challenges
Providing Information
· Are You a Wealth of Information?
· Developing the Detective Hat
· Sharing the Information
Special Concerns of the Administrative Assistant
· Personal Requests
· Work Overload
· Dealing with Interruptions
· Supporting Two or More People
Audience
EASTERN TIME ZONE