Course Description
Today, the Administrative Assistant operates at a high level, often reporting to more than one person. In this one-day instructor led Valuable Administrative Assistant Training course, learn vital skills such as how to anticipate your bosses' needs, be a communication liaison, act as a project manager, and operate as your boss' information manager.
Objectives
Upon successful completion of The Valuable Administrative Assistant Training course, you will understand:
• How to Manage Multiple Roles
• How to anticipate needs
• Be a communication liaison
• Act as a project manager
• Operate as your bosses' information manager
• Develop the Detective Hat
• Dealing with Work Overload
• Supervise Office Operations and Support Staff
Agenda
Wearing Many Hats
• Managing Multiple Roles
• What Hats Do Others See You Wearing?
• What Your Manager Expects
Assisting the Manager
• Are They Lost Without You?
• Anticipate Needs
• Act as a Communication Liaison
• Making the Connection
• Act as a Communication Buffer
• Take Over Projects for Your Boss
Supervising Office Operations and Support Staff
• Are You Ready to Be a Supervisor?
• Supervisory Skills Self-Assessment
• Seven Supervisory Challenges
Providing Information
• Are You a Wealth of Information?
• Developing the Detective Hat
• Sharing the Information
Special Concerns of the Administrative Assistant
• Personal Requests
• Work Overload
• Dealing with Interruptions
• Supporting Two or More People
Audience
Individuals who want to improve their administrative skills.