Course Description
The Behavioral interviewing Training course is a dynamic, interactive one day course that gives you the skills to make the best hiring decisions - and avoid costly blunders. You will learn competency-based behavioral interviewing; using the accepted opinion that past and present behavior is the best forecaster of future performance.
Course Objectives
In the Behavioral Interviewing Training course, you will learn how to:
Successful completion of this course will increase your ability to:
· Use competencies to develop behavioral-based questions.
· Recognize the characteristics of and effectively develop behavioral-based questions.
· Explore useful techniques for reviewing resumes.
· Identify the elements to look for in candidates’ answers to behavioral-based questions.
· Follow a structured method for evaluating candidates objectively.
Key Topics Covered
This course explores the following subjects in depth:
· Developing a list of general competencies needed for the position.
· Translating general competencies into detailed performance criteria.
· Using general competencies and performance criteria to develop behavioral-based questions.
· Recognizing the characteristics of effective behavioral-based questions.
· Developing behavioral-based questions according to the competencies necessary for the position and the organizational culture.
· Knowing when and how to develop appropriate follow-up questions.
· General tips for reviewing resumes, including how to apply the “SPOT” process.
· Targeting areas on a resume that will need further explanation or clarification during the interview.
· General tips for interviewing candidates and conducting an interview with colleagues.
· Identifying the three most important elements to look for in a candidate’s answer to a behavioral-based question.
· Understanding the behavioral interview process from multiple perspectives.
· Using a structured method for evaluating candidates objectively.
· Creating a candidate evaluation form.
Agenda
Module 1: Identifying Competencies
· Identifying General Competencies
· Identifying Performance Criteria
· Application: Practice Identifying Your Competencies
Module 2: Developing Questions
· Effective Questions
· Developing Behavioral Questions
· Tailoring Questions to Determine Fit
· Developing Follow-Up Questions
Module 3: Reviewing Resumes
· Finding the Best Match
· Resume Review Practice
Module 4: Conducting Interviews
· Overview of the Interview
· What to Look for in the Answers
· Behavioral Interviewing Role Play
Module 5: Evaluating Candidates
· Creating a Candidate Evaluation Form
· Applying the Evaluation Form