Objectives
• Understand the difference between the historical and current approaches to diversity awareness training.
• Understand the subtle ways that bias occurs.
• Identify instances of devaluing others through micro-inequities
Topics
The Difficulty of Diversity Training
• The Problem: Focusing on Differences
• The Solution: Focusing on Respectful Interactions
Understanding Bias
• Fundamental Attribution Error (FAE)
Subtle Stereotyping
• Individual Activity: Personal Reflection
Virtually Imperceptible Inequities
• Examples of Micro-Inequities
• Individual Activity: Devaluing Others Self-Assessment
• The Antidote: Micro-Affirmations
Module 2 : Fostering a Culture of Inclusion
Objectives
• Establish a framework to increase inclusion at the organizational level.
• Recognize different ways of conveying respect to individuals.
• Learn to address conflict productively and respectfully.
Topics
Organizational Approach to Inclusion
Framework for Organizational Inclusion
Group Activity: Inclusion in Your Workplace
• Workplace Design
• Individual Approach to Inclusion
• Individual Activity: How Inclusive Are You?
• Employee Behaviors
• Manager Behaviors
• Individual Activity: Identify Individual Employee Skills
Showing Respect
• Different Ways of Conveying Respect
• Direct vs. indirect
• Timeliness
• Individual vs. group
• Hierarchy
• Reserved vs. emotional
• Individual Activity: What Respect Means to You
• Communicating with Respect
• Group Activity: Practice Communicating with Respect
Productive Conflict Resolution
• Laying the Groundwork
• Acknowledge that diversity-related issues may be contributing to the conflict.
• Discuss the issue with the other person and determine how you both perceive it.
• Act in good faith.
• Share your observations with an attitude of openness and curiosity.
• Separate substantive issues from “style” differences.
• Decide how to approach the resolution process.
• Consider possible causes.
• Identify the needs of each side.
• Consider “achieving disagreement.
• Group Activity: Practice Respectful Conflict Resolution
Module 3 : Lead by Example
Objectives
• Exhibit behaviors that influence others to be part of the solution.
• Offer and receive feedback respectfully.
• Learn ways to surpass barriers and seek personal growth.
Topics
Be Part of the Solution
• Don’t Look to Be Offended
• Respond with Grace While Setting the Record Straight
• Speak Up if You Experience or Notice Truly Offensive Behavior
•Treat Others with Respect
Confronting Negative Behavior Respectfully
• How to Give Feedback
• How to Receive Feedback
• Group Activity: Practice Giving and Receiving Feedback
• Seek Personal Growth
• How Do You View Your Career Path?
• Seek a Mentor/Be a Mentor
Module 4 : Managing Issues of Diversity
Objectives
• Identify barriers and enablers to the diversity initiative
• Demonstrate strategies for bridging differences and managing issues
• Describe strategies for handling sensitive situations
• Describe how to move from conflict to collaboration
Topics
Building bridges
• Identifying barriers to diversity
• Identifying enablers to diversity
Improving your workplace
• Strategies for overcoming differences
• Communicating about
• Diversity
• Body language
• Communicating with respect
• Managing Issues
• Handling sensitive situations
• Techniques for Giving feedback
• Techniques for receiving feedback
• Determining conflict styles
Thomas-Kilman Conflict Model
• Accommodating
• Avoiding
• Competing
• Compromising
• Collaborating
• Case study
• Valuing a vision of diversity
Learning Summary
Objectives
• Revisit the course’s key insights and lessons.
• Test your knowledge with a quick quiz.
• Action Plan
• Test Your Knowledge
• Appendix
• Review