Negotiation Mastery: Creating Value and Reaching Agreement is a practical and engaging course designed to equip professionals with the strategies, techniques, and confidence needed to negotiate successfully in a wide range of business situations. This program helps participants understand the psychology behind negotiation, recognize diverse communication styles, and apply proven frameworks that lead to collaborative, mutually beneficial outcomes. Through interactive discussions and real-world examples, learners gain insight into how preparation, stakeholder analysis, and emotional intelligence shape negotiation success.
Over the duration of the course, participants practice essential skills—such as managing conflict, overcoming objections, navigating power dynamics, and crafting persuasive arguments—through realistic role-plays and structured exercises. They also learn how to adapt negotiation tactics to different personalities, cultural contexts, and organizational environments. By the end of the training, attendees walk away with a practical toolkit of negotiation strategies they can apply immediately to strengthen relationships, close deals with confidence, and deliver win-win solutions for their teams and organizations.
Module 1: Introduction to Negotiation
• What negotiation is—and what it is not
• Types of negotiations in the workplace
• The mindset of an effective negotiator
Module 2: Preparing for Success
• Setting goals and defining desired outcomes
• Identifying interests vs. positions
• Stakeholder analysis and research
• Building a negotiation strategy
Module 3: Communication Skills for Negotiators
• Verbal and nonverbal communication techniques
• Active listening and questioning strategies
• Understanding different negotiation styles
Module 4: Managing the Negotiation Process
• Structuring the conversation
• Anchoring, framing, and other influence techniques
• Handling objections and difficult behaviors
Module 5: Collaborative Problem Solving
• Developing creative options for mutual gain
• Finding common ground and building trust
• Techniques for breaking impasses
Module 6: Navigating Conflict and Power Dynamics
• Recognizing sources of conflict
• De-escalation strategies
• Managing emotions—yours and theirs
• Negotiating with more powerful or resistant counterparts
Module 7: Closing the Deal
• Reaching agreement and securing commitment
• Documenting the terms
• Ensuring clarity and follow-through
Module 8: Practice, Role-Play, and Feedback
• Realistic negotiation scenarios
• Partner and group role-playing
• Instructor feedback and refinement of techniques
Module 9: Action Planning and Wrap-Up
• Creating a personal negotiation improvement plan
• Q&A, final insights, and next steps