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Course ID: 293361

e-Learning Bundle

Effective Customer Service Skills

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Great customer service is not always having a positive impact on a difficult customer, but building and maintaining consistent customer satisfaction in the overall experience. This course is specifically designed to teach you how to build positive customer service. You will define customer service, build core customer service competencies, learn the importance of understanding the product or service, and explore the value to the employee on customer interactions. With the essential knowledge for approaching customer service skillfully, you will understand how to adopt a positive customer service mindset, learn the customer’s perspective, and discuss the benefits of consistency. You will experience how to communicate, both verbally and nonverbally, with the knowledge of maintaining excellent customer service. You will be equipped to have a positive impact on the difficult and everyday customer with a service-oriented skillset.

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