You are not the boss. You've been called "peer," "esteemed colleague," "invaluable staff member," and "friend," but no one's even come close to calling you "boss." When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As Jack London said, "Life is not always a matter of being dealt a winning hand, but sometimes, of playing a poor hand well." In the corporate world, when it comes to getting results when you have no authority, it is imperative that you play your best hand. In this course, you'll learn how.
- Recognize the importance of laying the groundwork for getting results.
- Identify ways to make a good first impression.
- Identify ways to demonstrate interest in co-workers.
- Identify ways to build rapport with co-workers.
- Recognize the importance of building credibility for the purpose of getting results.
- Identify ways to win the confidence of co-workers.
- Identify ways to demonstrate integrity to co-workers.
- Apply the steps for dealing with conflict in a general business scenario.
- Recognize the importance of using reciprocal relationships to get results.
- Match the three types of reciprocal relationships to their definitions.
- Match the classes of trade objects used in reciprocal relationships to the appropriate examples.
- Determine whether an individual has properly planned for reciprocity in a given scenario.
Staff members, team members, supervisors, and managers looking to get results through others, even when they lack direct authority