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Organizations Respond to Authenticity: Be Who You Are
As a leader, it’s important to be genuine, authentic. Organizations will respond to a person when they believe they’re really hearing the real person, not a rehearsed speech.
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Use Empathy Instead of Sympathy For Better Results
Sympathy means agreeing that employees are victims of their circumstances. Empathy means calling employees to greatness, telling them they’re so great they’re bulletproof, that they can succeed under any circumstances.
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Leadership & Empathy
You are not a leader if no one is following.
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How to Run a Creative Meeting
According to Lorraine Heggessey, conducting a creative meeting requires that participants be in relaxed environment, often off-site, which can produce the right mood. That right mood brings out a free-thinking state where new ideas flow.
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Using Vulnerability to Increase Mutual Accountability
A young CEO who tried to lead through force confessed his ineffectiveness and vulnerability to his top leaders and asked for their help. This led to a snowball of mutual accountability down through the organization, and great corporate success.
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Authenticity: The Two Masks that Inhibit Leadership Effectiveness
Leaders may hide behind masks. Ask, What are the costs of a mask, and how you can be more authentic at work?
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Knowing Your Authentic Self
Learning to know yourself involves a cycle of experience, feedback, and introspection.
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Your Downstream Impact
As we climb the corporate ladder our actions have ripple effects. If you bypass managers to ask for something it upsets priorities. If a boss on vacation remembers something it’s as if a submarine just surfaced and blew all the boats out of the water. Manage your impulses.
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The Importance of Authenticity
Personal credibility is the foundation of leadership, and trustworthiness and honesty are at the core of credibility.
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Awareness Is Key to Unlocking Blind Spots
Everyone has blind spots, and leaders need to be particularly self-aware.
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People Follow What They See
Modeling the behaviors you want to see is the most motivational way to lead.
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Understanding Emotional Intelligence
Emotional intelligence is the ability to notice an emotional reaction in yourself, understand what’s causing it, and then ask for what you need or let it go.
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Leaders Energize with Emotional Intelligence
Certain people are energizers. Others are energy vampires.
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Inspiring Others: The Power of True Leadership
If you can get the best out of other people by simply being who you are, you are a true leader.
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How Self Aware Are You?
Leaders with accurate self-perception are the top performers. But to increase your self-awareness you first need to be tested. Anonymous tests are best, but 360 evaluations or even self versus others provides good feedback. You can also bring in an outside party.
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Top Performers Have High EQ Scores
Emotional intelligence (EQ) accounts for 60 to 80 percent of a leader’s job performance, because understanding emotion improves decision-making, team effectiveness, and communication. Ninety percent of top performers are high in EQ.
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The Highest and Lowest EQ Scores by Job Title
Emotional intelligence (EQ) scores increase with higher job titles, peaks with middle managers, and goes down from there, bottoming out with CEOs. This is because higher performers pay more attention to the bottom line than they do to people.
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Executives and Self Awareness
We are not trained to see ourselves as others see us, but cultivating that skill rewires your brain and leads to improved performance.
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Relationship Management: Don't Win the Battle to Lose the War
Relationship management involves finding common ground. Over time relationships can sour making it even more difficult to establish common ground. Emotional management is key, you're not looking to win the battle to ultimately lose the war.
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Characteristics of High EQ Leaders
Leaders with high emotional intelligence have a broad perspective, unlike leaders who just grind it out. High EQ leaders don’t accept negative people, negative self-talk, or dwell on past failures. Believing you can succeed improves performance even if you don’t.
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Increasing Your Team EQ
Each team has its own level of emotional intelligence. To increase a team’s EQ, don’t work with individuals; look at the group norms instead — behaviors it tolerates, whether it embraces or resists other groups, its awareness and management of emotions, etc.
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Emotional Intelligence
Tim Sanders identifies key characteristics of Emotional Intelligence.
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The Need for Emotional and Social Intelligence in Global Leaders
Emotional and social intelligence is becoming important for leaders of teams that represent different cultures and different languages.
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Tools for Developing Emotional and Social Intelligence
The higher the social and emotional intelligence, the better equipped the leader is to get work done through people, especially as the leader rises though management levels.
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Engaging and Reenergizing your Team: Investing in Psychological Capital
To truly engage employees, you must tap into their emotional side in addition to their intellect.
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What Every Leader Must Possess: Empathy and Perspective
Empathic people make the best decisions. Don’t be afraid to say you don’t know, and seek advice.
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What is Engagement?
Engagement is not loyalty or happiness or commitment. Engagement is a connection between a company and its employees.
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The Best Leaders Communicate Vulnerability
A leader must be comfortable being vulnerable. Vulnerable leaders admit their mistakes and weaknesses, and apologize when necessary.
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Emotional Intelligence
Many organizations are hiring more for emotional intelligence than for technical skills. Critical elements of emotional intelligence are self knowledge, self awareness, self regulation, self motivation, empathy, and interpersonal skills.
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EQ and Leadership
Everything in business is gray; good leaders see all sides; they have high EQ. For example, a great negotiation is one where everyone wins. Try to see things from the perspective of employees, customers, and shareholders. We’re all in it together. Try to work it out.
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Celebrate Small Wins
Celebrations are an acknowledgment of progress and a means to re-energize for the next step of the journey.
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Advice for New Managers
New managers should understand that they don’t have all the answers on day one, and that’s okay.
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The Importance of Diversity of Thought
The reason diversity in ethnicity, language, age, gender, experience and other factors are important to an organization is that they bring with them diversity of thought, which brings diversity in questions and solutions.
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Difference Between Good Leaders and Great Leaders: Empathy
Great leaders possess what Marcus Buckingham refers to as “extended empathy”.
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How High-Performing Leaders Perform
High performing leaders model the behaviors they seek in others, including behaviors they don’t want to do themselves. He will interrupt his own agenda to coach on request. He tries to make decisions more consultatively than unilaterally. He gives other examples.
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What Separates High EQ Leaders
High EQ leaders refuse to fall into the isolation as they advance in their careers.
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Four Neurotransmitters That Enhance the Ability to Lead and Influence
Leaders have access to four naturally occurring, legal drugs--neurotransmitters, actually--that they can prescribe to improve the health of their leadership and the health of the people they lead.