Course Description
Emotional Mastery: Transforming Anger into Positive Action equips participants with practical strategies to recognize, manage, and channel anger in constructive ways. Anger is a natural emotion, but when unmanaged, it can negatively impact professional relationships, decision-making, and overall workplace harmony.
This course teaches individuals to identify triggers, understand underlying causes, and apply techniques to regulate emotions effectively. Through interactive exercises and real-world scenarios, participants learn how to transform frustration into productive action, enhance emotional intelligence, and maintain composure in challenging situations.
Objectives
By the end of this course, you will be able to:
• Recognize personal anger triggers and patterns of response.
• Understand the emotional and physiological components of anger.
• Apply strategies to manage anger in professional and personal contexts.
• Transform frustration and negative emotions into constructive actions.
• Improve communication and conflict resolution skills through emotional regulation.
• Build resilience and maintain composure under stress or pressure.
• Enhance emotional intelligence to foster better relationships and workplace harmony.
Agenda
Module 1: Understanding Why We Feel Anger
Understanding why we feel anger and the wide range of emotions that are the result of being angry
How Does Anger Work?
Thoughts That Fuel Anger
How Do You Cope With Your Anger?
Changing Coping Techniques
Module 2: The Way You Feel
Assessing Why You Get Angry, When You Get Angry and Your Own Personal Way of Handling Anger
What Provokes You?
When To Be Angry
Your Body and Anger
Module 3: Using Anger to Improve Your Life
Know When Your Anger Is Valid and How to Make It Work for You
Anger: Pain or Gain?
Just or Unjust?
Anger and Your Communication Style
Module 4: Stopping Anger from Escalating
Keeping Your Anger Under Control and Preventing That Spark from Turning into an Escalation
Tips for Handling Criticism
Relaxation
Getting Back in Control
Module 5: Letting Go of the Past
Identify Past Anger That Still Affects You Today and Don't Repeat Behavior That Is Self-Defeating
Identifying Unresolved Anger from the Past
Experiencing Anger from Expectations
Be Good to Yourself
Module 6: Listen to Other People's Anger
In Order to Improve Relationships, We Must Recognize Another's Anger and Respond in a Helping Manner
Coping With Angry People
Styles of Communication
Your Family Relationships
20 Additional Behaviors That Create Relationship Anger
Teaching Your Child to Manage Anger
Anger and Your Working Relationships
Audience
Anyone who would like to improve positive behaviors and reduce toxic emotions that can damage your professional relationships.