Course Description
This is the official curriculum of the Apple Catalina 101: OS X Support Essentials 10.15 course and preparation for Apple Certified Support Professional (ACSP) 10.15 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Catalina.
macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions and hands on exercises that provide real world experience.
Objectives
· Installation and Configuration
· Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac.
· Participants are introduced to the command-line interface and macOS Recovery.
· User Accounts
· Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.
· File Systems and Storage
· Participants learn to manage file systems, storage, encryption, permissions and file sharing.
· Data Management
· Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.
· Apps and Processes
· Participants install, manage, and troubleshoot apps, and manage documents.
· Network Configuration
· Participants manage basic and advanced network settings and troubleshoot network issues.
· Network Services
· Participants manage network services, host sharing, and a personal firewall.
· System Management
· Participants manage printers and scanners, then troubleshoot peripherals, startup and other system issues.
Agenda
Directory Services
Connect a Mac to an Active Directory server.
Share Files
Connect to file servers, turn on personal file sharing.
Configure Collaborative Services
Manage Internet Accounts preferences, connect to an Exchange Server, connect Mail to non-Windows servers, add accounts in Mail, Contacts, and Calendars.
Secure a Mac
Built-In Security features, create strong passwords, use two-factor authentication, set a firmware password, lock a Mac screen, create user accounts, disable automatic login, protect start-up disk files, ensure that the apps you download are safe, provide network security.
Print
Connect to a local printer, connect to, share, and print from network printers.
Move and Back Up Content
Move content, back up content.
Run Windows on a Mac
Run Windows natively or virtually, Microsoft Office for macOS, cross-platform apps, cross-platform files.