Course Description
This course teaches students about the fundamentals of business etiquette. Students learn how to build relationships, create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the course teaches students the appropriate behavior and etiquette when using the Internet, in daily communications, and in meetings. Students also learn how to handle ethical dilemmas and personal issues, become a good conversationalist, and be courteous when communicating. Students also examine the appropriate etiquette for business meals and functions, as well as how to be a courteous traveler at home or abroad.
Course Core Competencies:
Office protocol
Topic A: Office etiquette
Topic B: Cubicle and office etiquette
Topic C: Office relationships
Professional conduct
Topic A: Appropriate use of the Internet
Topic B: Ethical dilemmas
Topic C: Personal issues in the workplace
Communicating in the workplace
Topic A: Introductions
Topic B: Conversations
Topic C: Etiquette in meetings
Etiquette in communication
Topic A: Telephone courtesy
Topic B: E-mail etiquette
Topic C: Writing guidelines
Business functions
Topic A: Attending business functions
Topic B: Business dining
Traveling for business
Topic A: The courteous traveler
Topic B: International travel
Agenda
Agenda
1 - Getting Started
Workshop Objectives
Pre-Assignment Review
2 - Understanding Etiquette
Etiquette Defined
The Importance of Business Etiquette
Module Two: Review Questions
3 - Networking for Success
Creating an Effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names
Module Three: Review Questions
4 - The Meet and Greet
The Three-Step Process
The Four Levels of Conversation
Case Study
Module Four: Review Questions
5 - The Dining in Style
Understanding Your Place Setting
Using Your Napkin
Eating Your Meal
Sticky Situations and Possible Solutions
Module Five: Review Questions
6 - Eating Out
Ordering in a Restaurant
About Alcoholic Beverages
Paying the Bill
Tipping
Module Six: Review Questions
7 - Business Email Etiquette
Addressing Your Message
Grammar and Acronyms
Top 5 Technology Tips
Module Seven: Review Questions
8 - Phone Etiquette
Developing an Appropriate Greeting
Dealing with Voicemail
Cell Phone Do’s and Don’ts
Module Eight: Review Questions
9 - The Written Letter
Thank You Notes
Formal Letters
Informal Letters
Module Nine: Review Questions
10 - Dressing for Success
The Meaning of Colors
Interpreting Common Dress Codes
Deciding What to Wear
Module Ten: Review Questions
11 - International Etiquette
General Rules
Important Points
Preparation Tips
Module Eleven: Review Questions
12 - Wrapping Up
Words from the Wise