Course Description
The SRE (Site Reliability Engineering) Foundation℠ course is an introduction to the principles & practices that enable an organization to reliably and economically scale critical services. Introducing a site-reliability dimension requires organizational re-alignment, a new focus on engineering & automation, and the adoption of a range of new working paradigms. The course highlights the evolution of SRE and its future direction, and equips participants with the practices, methods, and tools to engage people across the organization involved in reliability and stability evidenced through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding, setting and tracking Service Level Objectives (SLO’s). The course was developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.
Course Objectives
The history of SRE and its emergence at Google
The inter-relationship of SRE with DevOps and other popular frameworks
The underlying principles behind SRE
Service Level Objectives (SLO’s) and their user focus
Service Level Indicators (SLI’s) and the modern monitoring landscape
Error budgets and the associated error budget policies
Toil and its effect on an organization’s productivity
Some practical steps that can help to eliminate toil
Observability as something to indicate the health of a service
SRE tools, automation techniques and the importance of security
Anti-fragility, our approach to failure and failure testing
The organizational impact that introducing SRE brings
Agenda
Agenda
1 - SRE Principles & Practices
What is Site Reliability Engineering?
SRE & DevOps: What is the Difference?
SRE Principles & Practices
2 - Service Level Objectives & Error Budgets
Service Level Objectives (SLO’s)
Error Budgets
Error Budget Policies
3 - Reducing Toil
What is Toil?
Why is Toil Bad?
Doing Something About Toil
4 - Monitoring & Service Level Indicators
Service Level Indicators (SLI’s)
Monitoring
Observability
5 - SRE Tools & Automation
Automation Defined
Automation Focus
Hierarchy of Automation Types
Secure Automation
Automation Tools
6 - Anti-Fragility & Learning from Failure
Why Learn from Failure
Benefits of Anti-Fragility
Shifting the Organizational Balance
7 - Organizational Impact of SRE
Why Organizations Embrace SRE
Patterns for SRE Adoption
Sustainable Incident Response
Blameless Post-Mortems
SRE & Scale
8 - SRE, Other Frameworks, Trends
SRE & Other Frameworks
SRE Evolution
Sample Exam
Audience
Who Should Attend
Anyone starting or leading a move towards increased reliability, Anyone interested in modern IT leadership and organizational, change approaches, Business Managers, Business Stakeholders, Change Agents, Consultants, DevOps Practitioners, IT Directors, IT Managers, IT Team Leaders, Product Owners, Scrum Masters, Software Engineers, Site Reliability Engineers, System Integrators, Tool Providers