Course Description
We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
Agenda
Agenda
1 - Getting Started
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
2 - Verbal Communication Skills
Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power
3 - Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
4 - Making Small Talk and Moving Beyond
The Four Levels of Conversation
5 - Moving the Conversation Along
Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness
6 - Remembering Names
Creating a Powerful Introduction
Using Mnemonics
Uh-Oh…I’ve Forgotten Your Name
7 - Influencing Skills
Seeing the Other Side
Building a Bridge
Giving In Without Giving Up
8 - Bringing People to Your Side
A Dash of Emotion
Plenty of Facts
Bringing It All Together
9 - Sharing Your Opinion
Using I-Messages
Disagreeing Constructively
Building Consensus
10 - Negotiation Basics
Preparation
Opening
Bargaining
Closing
11 - Making An Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
12 - Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations