Course Description
This course, based on PMI®’s PMBOK® Guide, Sixth Edition, focuses on both improving the efficiency and effectiveness of all project-related communications, from initial planning through closure. It also examines best practices for identifying and engaging stakeholders, a critical component for successful project. Participants will apply all course principles to a work-related case study taken directly from their work environment. NOTE: This course will earn you 14 PDUs.
Agenda
Agenda
1 - Project Communications and Stakeholder Mgt. Overview
Project Communications Management Overview
Communication Dimensions
Communication Skills
Project Communication Management Processes
Project Stakeholder Management Overview
Project Stakeholder Management Processes
Interpersonal Communications
Take a Communications Strengths Inventory
Communication Styles
Case Study Selection
2 - Initiating Processes
Identify Stakeholders Overview
Stakeholder Analysis
Stakeholder Classification Models
Salience Model
Stakeholder Register
Create a Stakeholder Register
3 - Planning Processes
Plan Communications Management Overview
Communications Management Plan
Common Project Management Communication Documents
Communication Tools
Create a Communications Management Plan
Virtual Team Communications
Virtual Teams Technologies
Virtual Teams Best Practices
Plan Stakeholder Engagement
Analytical Techniques
Stakeholder Engagement Plan Sample Content
Create a Stakeholder Engagement Plan
4 - Executing Processes
Manage Communications
Manage Communications Overview
Communication Methods
Communication Model
Communication and Active Listening
Negotiations
Three Crucial Elements of Negotiations
Win-Win Negotiating
Win-Lose Negotiating
Conduct a Win-Win Negotiation
Communicating Bad News
Body Language
Business Attire
Improving Your Body Language
Verbal Communication
Public Speaking
Audience Involvement
Listening Skills
Project Meetings
Written Communications
Powerful Writing
Email Guidelines
Presentation Design Best Practices
Create a Presentation
Manage Stakeholder Engagement
Manage Stakeholder Engagement Overview
Review an Issue Log
5 - Monitoring and Controlling Processes
Monitor Communications
Performance Reporting
Tracking Gantt Charts
Worksheet Information
Milestone Charts
Bar Chart Graphs
Monitor Stakeholder Engagement
Best Practices