Course Description
Course Objectives
After completing this course, students will know how to:
Identify difficult personality types and the effect they can have in an organization
Manage difficult employees and monitor their behavior
Document ongoing changes in behavior and performance
Communicate clearly and effectively, both verbally and nonverbally
Improve your listening skills
Communicate with difficult supervisors and co-workers
Identify types of employee dismissals
Identify the focus of feedback and give and receive feedback effectively
Provide positive and constructive feedback
Monitor performance afterwards
Identify communication styles
Manage difficult feedback sessions and identify when to avoid giving feedback
Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict
Distinguish between conflict management and conflict resolution
Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to
Agenda
Agenda
1 - Getting Started
Workshop Objectives
2 - The Basics
What is Performance Management?
How Does Performance Management Work?
Tools
Case Study
3 - The Basics (II)
Three Phase Process
Assessments
Performance Reviews
Case Study
4 - Goal Setting
SMART Goal Setting
Specific Goals
Measurable Goals
Attainable Goals
Realistic Goals
Timely Goals
Monitoring Results
Case Study
5 - Establishing Performance Goals
Strategic Planning
Job Analysis
Setting Goals
Motivation
Case Study
6 - 360 Degree Feedback
What is 360 Degree Feedback?
Vs. Traditional Performance Reviews
The Components
Case Study
Module Six: Review Questions
7 - Competency Assessments
Competency Assessment Defined
Implementation
Final Destination
Case Study
8 - Kolb's Learning Cycle
Experience
Observation
Conceptualization
Experimentation
Case Study
9 - Motivation
Key Factors
The Motivation Organization
Identifying Personal Motivators
Evaluating and Adapting
Case Study
10 - The Performance Journal
Record Goals and Accomplishments
Linking with Your Employees or Managers
Implementing a Performance Coach
Keeping Track
Case Study
11 - Creating a Performance Plan
Goals
Desired Results
Prioritization
Measure
Evaluation
Case Study
12 - Wrapping Up
Words from the Wise
Lessons Learned