Course Description
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.
The Generation Gaps workshop will help participants understand the various generations present at work, understand what motivates them, and deal with them on a daily basis. Both the young and older workers will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.
At the end of this workshop, participants should be able to:
Understand the history behind generation gaps
Know who Traditionalists are
Know who Baby Boomers are
Know who Generation Xs are
Know who Generation Ys are
Know who Generation Zs are
Understand the differences between each generation
Find common ground among the generations
Understand conflict management
Leverage the benefits of generation gaps at work
Agenda
Course Core Competencies:
Module 1: History
Topic A: What Generations Exist in the Workplace
Topic B: What Defines a Generation
Topic C: What this Means in the Workplace
Module 2: Traditionalist
Topic A: Their Background
Topic B: Their Character
Topic C: Their Working Style
Module 3: Baby Boomers
Topic A: Their Background
Topic B: Their Character
Topic C: Their Working Style
Module 4: Generation X
Topic A: Their Background
Topic B: Their Character
Topic C: Their Working Style
Module 5: Generation Y
Topic A: Their Background
Topic B: Their Character
Topic C: Their Working Style
Module 6: Generation Z
Topic A: Their Background
Topic B: Their Character
Topic C: Their Working Style
Module 7: Differences Between
Topic A: Background
Topic B: Attitude
Topic C: Working Style
Topic D: Life Experience
Module 8: Finding Common Ground
Topic A: Adopting a Communication Style
Topic B: Creating an Affinity Group
Topic C: Sharing Knowledge
Module 9: Conflict Management (I)
Topic A: Younger Bosses Managing Older Workers
Topic B: Avoid Turnovers with a Retention Plan
Topic C: Breaking Down the Stereotypes
Module 10: Conflict Management (II)
Topic A: Embrace the Hot Zone
Topic B: Treat Each Other as a Peer
Topic C: Create a Succession Plan