Course Description
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability, and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.
At the end of this workshop, participants should be able to:
Identify potential risks
Understand the myths behind workplace violence
Define escalation and identify examples
Learn concerning behaviors
Know what a trigger is and how that can escalate
Understand the proper response to an event
Agenda
Course Core Competencies:
Module 1: Crisis
Topic A: Internal Risks
Topic B: External Risks
Topic C: Aggression
Topic D: Violence
Module 2: Workplace Violence
Topic A: Threats
Topic B: Damage
Topic C: Psychological Acts
Topic D: Physical Acts
Module 3: Myths
Topic A: Violence Just Happens
Topic B: It Is Uncommon
Topic C: Problems Will Solve Themselves
Topic D: It Is Not Possible to Prevent Violence
Module 4: Escalation
Topic A: Threats
Topic B: Stalking and Bullying
Topic C: Injury
Topic D: Death
Module 5: Concerning Behaviors
Topic A: Disruptive
Topic B: Emotional Abuse
Topic C: Causes Anxiety
Topic D: Examples of Behavior
Module 6: Domestic Violence Indicators
Topic A: Disruptive Calls
Topic B: Poor Concentration
Topic C: Bruising
Topic D: Absences
Module 7: Triggers of Workplace Violence
Topic A: Reprimands and Terminations
Topic B: Financial Strain
Topic C: Loss of Loved One
Topic D: Perceived Slights
Module 8: Conflict Dangers
Topic A: Triggers
Topic B: Action Point
Topic C: Flashpoint
Topic D: Identify
Module 9: Response
Topic A: Note Areas of Concern
Topic B: Discuss It
Topic C: Report It
Topic D: Report Extreme Cases to HR/Tip Line
Module 10: Strategies
Topic A: Policies
Topic B: Programs
Topic C: Emergency Procedures
Topic D: Train Employees