Course Description
Course Overview
CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.
The Official CompTIA® A+® Core 1 and Core 2 (Exams 220-1101 and 220-1102) course provides the background knowledge and skills you will require to be a successful A+ technician. It will help you prepare to take the CompTIA A+ Core Series certification examinations (exam numbers 220-1101 and 220-1102), in order to become a CompTIA A+ Certified Professional.
Course Objectives
On course completion, participants will be able to:
Support operating systems.
Install and configure PC system unit components and peripheral devices.
Install, configure, and troubleshoot display and multimedia devices.
Install, configure, and troubleshoot storage devices.
Install, configure, and troubleshoot internal system components.
Install, configure, and maintain operating systems.
Maintain and troubleshoot Microsoft Windows.
Explain network infrastructure concepts.
Configure and troubleshoot network connections.
Manage users, workstations, and shared resources.
Implement client virtualization and cloud computing.
Implement physical security.
Secure workstations and data.
Troubleshoot workstation security issues.
Support and troubleshoot laptops.
Support and troubleshoot mobile devices.
Install, configure, and troubleshoot print devices.
Implement operational procedures.
Agenda
Agenda
1 - Installing Motherboards and Connectors
Explain Cable Types and Connectors
Install and Configure Motherboards
Explain Legacy Cable Types
2 - Installing System Devices
Install and Configure Power Supplies and Cooling
Select and Install Storage Devices
Install and Configure System Memory
Install and Configure CPUs
3 - Troubleshooting PC Hardware
Apply Troubleshooting Methodology
Configure BIOS/UEFI
Troubleshoot Power and Disk Issues
Troubleshoot System and Display Issues
4 - Comparing Local Networking Hardware
Compare Network Types
Compare Networking Hardware
Explain Network Cable Types
Compare Wireless Networking Types
5 - Configuring Network Addressing and Internet Connections
Compare Internet Connection Types
Use Basic TCP/IP Concepts
Compare Protocols and Ports
Compare Network Configuration Concepts
6 - Supporting Network Services
Summarize Services Provided by Networked Hosts
Compare Internet and Embedded Appliances
Troubleshoot Networks
7 - Summarizing Virtualization and Cloud Concepts
Summarize Client-Side Virtualization
Summarize Cloud Concepts
8 - Supporting Mobile Devices
Set Up Mobile Devices and Peripherals
Configure Mobile Device Apps
Install and Configure Laptop Hardware
Troubleshoot Mobile Device Issues
9 - Supporting Print Devices
Deploy Printer and Multifunction Devices
Replace Print Device Consumables
Troubleshoot Print Device Issues
10 - Configuring Windows
Configure Windows User Settings
Configure Windows System Settings
11 - Managing Windows
Use Management Consoles
Use Performance and Troubleshooting Tools
Use Command-line Tools
12 - Identifying OS Types and Features
Explain OS Types
Compare Windows Editions
13 - Supporting Windows
Perform OS Installations and Upgrades
Install and Configure Applications
Troubleshoot Windows OS Problems
14 - Managing Windows Networking
Manage Windows Networking
Troubleshoot Windows Networking
Configure Windows Security Settings
Manage Windows Shares
15 - Managing Linux and macOS
Identify Features of Linux
Identify Features of macOS
16 - Configuring SOHO Network Security
Explain Attacks, Threats, and Vulnerabilities
Compare Wireless Security Protocols
Configure SOHO Router Security
Summarize Security Measures
17 - Managing Security Settings
Configure Workstation Security
Configure Browser Security
Troubleshoot Workstation Security Issues
18 - Supporting Mobile Software
Configure Mobile OS Security
Troubleshoot Mobile OS and App Software
Troubleshoot Mobile OS and App Security
19 - Using Support and Scripting Tools
Use Remote Access Technologies
Implement Backup and Recovery
Explain Data Handling Best Practices
Identify Basics of Scripting
20 - Implementing Operational Procedures
Implement Best Practice Documentation
Use Proper Communication Techniques
Use Common Safety and Environmental Procedures
Audience
Who Should Attend?
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1101 Certification Exam and the CompTIA A+ Core 2 220-1102 Certification Exam.