Course Description
Conflict is inevitable in both personal and professional life, but how you
manage it can significantly influence relationships, workplace dynamics, and
overall productivity. Constructive Conversation
Techniques for Conflict Resolution equip individuals with the skills to
effectively identify, analyze, and constructively resolve conflicts. This
comprehensive training course delves into the root causes of conflict,
structured resolution strategies, and effective communication techniques to
help you handle challenging situations confidently and professionally. By
mastering these techniques, you can transform conflict into an opportunity for
growth and collaboration, fostering a more harmonious and productive
environment.
Throughout this course, participants will
engage in self-assessments, interactive exercises, and case studies to deepen
their understanding of conflict resolution principles. You will learn to
recognize and differentiate between the five conflict resolution styles
outlined in the Thomas-Kilmann Model, gaining valuable insight into when and
how to apply each approach to achieve the best possible outcome. Whether managing
workplace disputes, addressing interpersonal challenges, or striving to create
a more positive and cooperative atmosphere, this course offers practical tools
to enhance conflict resolution skills and promote constructive solutions.
By the end of this course,
you will be equipped with the strategies and confidence to address and resolve
conflicts in a way that strengthens relationships, encourages open
communication, and creates a more supportive work environment. Whether you are
a team member or a leader, the skills learned in this course will help you
manage conflict effectively, improve your interactions, and contribute to a
more productive and collaborative atmosphere.
Course Outcomes
Identify and analyze common causes of conflict
in personal and professional settings.
Understand and apply the structured steps of the
conflict resolution process.
Recognize and differentiate between the five
conflict resolution styles in the Thomas-Kilmann Model.
Develop strategies for managing conflicts
constructively and professionally.
Learn techniques for effective communication to
de-escalate tense situations.
Improve critical thinking skills to foster
collaboration and mutual understanding.
Engage in real-world scenarios to practice and
reinforce conflict resolution techniques.
Course Certifications:
This course is certified by both SHRM and HRCI, providing professional development opportunities recognized and accredited by leading industry organizations. Whether you want to earn SHRM PDCs or HRCI recertification credits, this course ensures you meet your HR certification requirements and enhance your skills. Get the knowledge you need to advance your career with an SHRM and HRCI-approved course designed for HR professionals committed to professional growth and development. Don't miss the chance to boost your credentials with this certified HR training.
SHRM PDCs: 2
HRCI Credits: 2
Agenda
Lesson 1: Common Causes of
Conflict
Discover the top workplace and personal conflict triggers, including
miscommunication, personality clashes, and unmet expectations.
Lesson 2: The Conflict
Resolution Process
Learn a step-by-step conflict resolution framework to de-escalate tensions,
improve relationships, and foster collaboration.
Lesson 3: Family Event
Conflict Exercise
Engage in a real-world scenario-based exercise to practice handling family
and social conflicts confidently and diplomatically.
Lesson 4: The Thomas-Kilmann
Model
Explore the five conflict management styles—competing, collaborating,
compromising, avoiding, and accommodating—to develop adaptable conflict
resolution skills.
Lesson 5: Identify That Style
Activity
Apply the Thomas-Kilmann Model in an interactive exercise to recognize your
default conflict management style and learn when to adjust your approach.
Audience
This course benefits professionals across various fields who need to manage
and resolve conflicts effectively. Specifically, this training is ideal for:
Human Resource
Professionals – Enhance mediation skills and facilitate
workplace harmony.
Managers and Team
Leaders – Strengthen leadership capabilities by managing team
conflicts constructively.
Customer Service
Representatives – Improve customer interactions by handling
disputes effectively.
Healthcare
Professionals – Navigate patient and team conflicts with
empathy and professionalism.
Educators and Trainers
– Develop classroom management strategies for resolving student or colleague
conflicts.
Legal and Compliance
Professionals – Gain negotiation and dispute resolution skills
for professional practice.
Anyone Seeking Personal
Growth – Learn to handle everyday conflicts confidently and
diplomatically.
By the end of this course, you will have the knowledge and skills necessary
to approach conflicts confidently, turning challenging conversations into
opportunities for growth and resolution. Take the first step toward mastering
constructive conflict resolution techniques today!
Comments
Rescheduling and Cancellations
If you need to reschedule or cancel your registration, please refer to the following policy:
• Rescheduling and Cancellations with Prior Notice: If you cancel at least fifteen (15) business days before the course begins, you will receive full credit for another session.
• Last-Minute Cancellations: Cancellations made fewer than fourteen (14) business days before the course starts will receive a 50% partial credit for a future session.
• No Shows: Participants who fail to attend without prior notice will not receive credit for future sessions, nor will a refund be issued.
• Substitution Option: If you cannot attend, you may substitute another person from your organization. Please notify us by email at least fifteen (15) business days before the course start date.