Course Description
Difficult conversations are an inevitable part of performance management,
but with the right tools and mindset, they can be transformed into
opportunities for growth and improvement. Navigating Difficult Conversations
in Performance Management is a comprehensive course designed to equip
leaders and managers with the skills to address challenging performance issues
with empathy, clarity, and confidence while maintaining positive relationships
and fostering employee development. This course will help participants identify
and analyze common scenarios that lead to difficult conversations, providing
practical strategies for addressing these situations constructively. By approaching
these conversations with emotional intelligence, you will be better equipped to
handle even the most challenging discussions with poise and professionalism.
The course emphasizes the importance of self-awareness, helping learners
recognize their emotional triggers and manage their reactions during
performance conversations. By understanding how emotions influence
communication, participants will be able to engage in discussions that are both
constructive and empathetic, promoting a sense of mutual respect and
understanding. In addition to emotional awareness, the course focuses on the
importance of using performance data effectively, ensuring that feedback is fact-based,
clear, and actionable. You will learn how to communicate precisely and
empathetically, helping employees understand their performance issues while
providing the support they need to improve.
The course will also cover strategies for creating actionable performance
improvement plans to ensure that performance conversations lead to meaningful
outcomes. By developing clear pathways for growth and accountability, managers
can empower employees to take ownership of their development. Mastering these
skills will enhance your ability to address complex performance issues and
foster an environment where feedback is embraced as a tool for continuous
improvement and success. Through real-world scenarios and practical exercises,
you’ll gain the confidence and competence to handle difficult performance
conversations with empathy and clarity, ultimately driving team success and
individual development.
Course Outcomes
· Identify and analyze common scenarios that lead
to difficult conversations in performance management.
Develop self-awareness by recognizing emotional
triggers.
· Learn to gather and utilize data in preparation
for performance conversations effectively.
· Practice effective communication strategies to
navigate difficult performance conversations with empathy and clarity.
· Explore and implement techniques for using clear
and constructive language in performance management to enhance understanding,
foster engagement, and promote a culture of growth and trust within teams.
· Learn how to create effective action plans that
enhance accountability and establish a clear pathway for improvement.
Course Certifications:
This course is certified by both SHRM and HRCI, providing professional development opportunities recognized and accredited by leading industry organizations. Whether you want to earn SHRM PDCs or HRCI recertification credits, this course ensures you meet your HR certification requirements and enhance your skills. Get the knowledge you need to advance your career with an SHRM and HRCI-approved course designed for HR professionals committed to professional growth and development. Don't miss the chance to boost your credentials with this certified HR training.
SHRM PDCs: 3
HRCI Credits: 3
Agenda
Lesson 1: Difficult
Conversations in Performance Management
Understand the importance of addressing challenging performance issues with
clarity, empathy, and a solution-focused mindset.
Lesson 2: Challenging
Scenarios in Performance Management
Explore common performance management challenges, including
underperformance, missed expectations, and resistance to feedback.
Lesson 3: Preparing for
Conversations Through Self-Reflection
Learn to reflect on your communication style, biases, and assumptions to
prepare for more effective and unbiased performance discussions.
Lesson 4: Preparing for
Conversations by Gathering Relevant Data
Discover the significance of collecting concrete data, performance metrics,
and examples to support a fair and constructive conversation.
Lesson 5: Communication
Strategies for Difficult Conversations
Master key communication techniques such as active listening, framing, and
maintaining a calm demeanor to handle tough performance conversations
successfully.
Audience
This course is ideal for managers, team leaders, and HR professionals who
are responsible for managing performance and facilitating difficult
conversations:
- Managers and supervisors – Strengthen your ability to have difficult conversations that drive
performance improvement while maintaining positive relationships.
- HR Professionals – Gain
tools for guiding leaders through effective performance management
conversations and creating a culture of accountability.
- Team Leaders – Learn
strategies to engage your team members constructively and support their
professional growth.
- Senior Leaders – Equip yourself with the skills to lead by example and ensure that
performance conversations align with organizational values.
- Aspiring Leaders – Develop
the skills to navigate challenging conversations and manage performance
issues confidently as you grow in your leadership role.
Master the art of navigating difficult performance conversations with Navigating
Difficult Conversations in Performance Management and turn
challenging situations into valuable opportunities for growth and team success!
Comments
Rescheduling and Cancellations
If you need to reschedule or cancel your registration, please refer to the following policy:
• Rescheduling and Cancellations with Prior Notice: If you cancel at least fifteen (15) business days before the course begins, you will receive full credit for another session.
• Last-Minute Cancellations: Cancellations made fewer than fourteen (14) business days before the course starts will receive a 50% partial credit for a future session.
• No Shows: Participants who fail to attend without prior notice will not receive credit for future sessions, nor will a refund be issued.
• Substitution Option: If you cannot attend, you may substitute another person from your organization. Please notify us by email at least fifteen (15) business days before the course start date.