Course Description
Effective performance management is critical for building a high-performing
workforce, yet difficult conversations often create challenges for both
managers and employees. Without the right strategies, these discussions can
lead to misunderstandings, decreased morale, and missed opportunities for
growth. This training equips professionals with the skills needed to navigate
complex performance conversations with confidence, fostering a culture of
accountability, trust, and continuous improvement.
By focusing on emotional intelligence,
data-driven decision-making, and strategic communication, this course helps
leaders and HR professionals address performance concerns while maintaining
positive workplace relationships. Participants will learn how to manage their
own emotional triggers, use objective data to support their discussions, and
apply proven techniques to communicate with clarity and empathy. These skills
are essential for mitigating conflict, improving engagement, and ensuring that
performance feedback leads to meaningful development.
Organizations that
prioritize effective performance conversations experience increased
productivity, stronger employee engagement, and reduced turnover. This course
provides practical, results-driven techniques to enhance communication, promote
transparency, and establish a framework for professional growth. By mastering
these strategies, participants will be equipped to turn difficult conversations
into opportunities for motivation, collaboration, and long-term success.
Course Outcomes
Discover how to apply
techniques that foster proactive communication and constructive relationships
with managers.
Learn how to create
actionable strategies to align work styles with manager preferences,
facilitating improved collaboration and career advancement.
Knowledge
of assessing and responding to manager work preferences, including
collaboration and autonomy, to enhance teamwork and project outcomes.
Learn how to adapt
communication styles to align with manager preferences, promoting transparent
and productive interactions.
Discover how to
recognize and describe the characteristics of five common types of challenging
managers and navigate these styles to improve team morale and productivity.
Course Certifications:
This course is certified by both SHRM and HRCI, providing professional development opportunities recognized and accredited by leading industry organizations. Whether you want to earn SHRM PDCs or HRCI recertification credits, this course ensures you meet your HR certification requirements and enhance your skills. Get the knowledge you need to advance your career with an SHRM and HRCI-approved course designed for HR professionals committed to professional growth and development. Don't miss the chance to boost your credentials with this certified HR training.
SHRM PDCs: 4
HRCI Credits: 4
Agenda
Lesson 1: Introduction to
Managing Upwards
Learn the key principles of managing upwards and how developing a strong
relationship with your manager can enhance individual and team success.
Lesson 2: Understanding Your
Manager’s Preferences
Explore techniques for identifying and adapting to your manager’s
communication style, priorities, and work habits to improve collaboration.
Lesson 3: Strategies for
Building a Stronger Partnership with Your Manager
Discover strategies to proactively align with your manager’s goals, provide
valuable updates, and gain their support for your initiatives.
Lesson 4: Managing Different
Types of Managers
Understand how to effectively manage relationships with different types of
managers, from hands-off leaders to micromanagers, and navigate varying
management styles.
Audience
This course is perfect for professionals at all levels who wish to enhance
their relationships with managers and advance their careers:
- Team Members and employees—Develop
the skills to communicate effectively with managers and enhance career
opportunities through improved collaboration.
- Managers and supervisors—Understand your
direct reports' communication and work preferences to Gain insights into
optimizing relationships.
- HR Professionals – Equip
yourself with tools to support employees in building stronger
relationships with management and enhancing team performance.
- Leaders and executives—Learn strategies to
improve communication and collaboration at all organizational levels,
ensuring alignment and success.
- Aspiring Leaders – Gain
valuable techniques for adapting to and working with different managerial
styles as you advance in your career.
Take your professional relationships to the next level with Optimizing
Relationships: Strategic Upward Management Techniques and unlock
the key to more effective collaboration, career development, and organizational
success!
Comments
Rescheduling and Cancellations
If you need to reschedule or cancel your registration, please refer to the following policy:
• Rescheduling and Cancellations with Prior Notice: If you cancel at least fifteen (15) business days before the course begins, you will receive full credit for another session.
• Last-Minute Cancellations: Cancellations made fewer than fourteen (14) business days before the course starts will receive a 50% partial credit for a future session.
• No Shows: Participants who fail to attend without prior notice will not receive credit for future sessions, nor will a refund be issued.
• Substitution Option: If you cannot attend, you may substitute another person from your organization. Please notify us by email at least fifteen (15) business days before the course start date.