Course Description
Emotional intelligence (EI) is a critical skill in today’s workplace,
influencing collaboration, leadership, decision-making, and overall
organizational success. Employees who understand and manage their own emotions
while recognizing and responding to the feelings of others contribute to
healthier work environments, stronger teams, and improved performance.
Emotional intelligence in action is not just a theoretical concept; it is a
practical skill set that enhances productivity, engagement, and resilience.
Organizations with emotionally intelligent employees experience better conflict
resolution, higher morale, and greater adaptability to change.
The business value of emotional intelligence is widely recognized. Leaders
with high EI are better at motivating teams, fostering innovation, and building
trust with colleagues and stakeholders. Employees with strong EI skills
communicate more effectively, manage stress, and navigate complex interpersonal
dynamics, reducing workplace tension and misunderstandings. For example, a team
member who can regulate frustration during a high-pressure project can maintain
focus, prevent conflicts, and contribute to a more positive team outcome.
Similarly, empathetic managers can recognize employees' needs and concerns,
leading to increased engagement and retention.
Emotional intelligence also has a measurable impact on decision-making and
problem-solving. Individuals who understand their own emotional triggers are
less likely to make impulsive decisions and more likely to consider multiple
perspectives before acting. Social awareness, including empathy, allows
professionals to anticipate reactions and respond constructively, strengthening
collaboration and trust. These skills are especially valuable in diverse
workplaces, where cultural differences and varying communication styles can
lead to misunderstandings if emotions are not carefully managed and controlled.
In addition, EI contributes to organizational resilience and adaptability.
Employees who can cope with stress, manage uncertainty, and maintain motivation
under pressure help organizations navigate change more effectively. Teams that
integrate emotional intelligence into their interactions experience higher
cohesion and collaboration, which translates into improved project outcomes and
operational efficiency. For example, in a remote work environment, emotionally
intelligent team members can maintain connection, encourage engagement, and
sustain productivity even when physical presence is limited.
The “Emotional Intelligence in Action” course is designed to translate these
concepts into practical, actionable skills. Over three hours, participants
explore six focused lessons covering self-awareness, self-regulation, empathy,
relationship management, motivation, and the application of EI to real
workplace challenges. Through interactive exercises, reflective activities,
discussions, and group challenges, learners gain hands-on experience that
immediately applies to their professional environment.
By the end of this session, participants will not only understand the theory
of emotional intelligence but also how to practice it in everyday interactions.
The course emphasizes practical application, helping employees manage emotions,
communicate effectively, and build stronger relationships. Participants leave
with actionable strategies to enhance personal performance, improve team
collaboration, and contribute to a more emotionally intelligent workplace
culture.
Course Outcomes
Define emotional intelligence and understand its impact in the workplace
Recognize and manage your own emotions effectively
Demonstrate empathy and social awareness in interactions
Apply relationship management skills to influence and collaborate
Leverage motivation to achieve personal and team goals
Integrate emotional intelligence into real workplace challenges
FAQs
Why is emotional intelligence critical in
the workplace?
Emotional intelligence enhances communication, teamwork, leadership, and
resilience, ultimately leading to improved organizational outcomes.
How does EI impact employee engagement
and productivity?
Employees with high EI manage stress, resolve conflicts, and build
relationships that foster collaboration and enhance performance.
What challenges arise from low emotional
intelligence?
Low EI can lead to misunderstandings, poor conflict resolution, reduced
motivation, and higher turnover.
What will participants learn in this
course?
Participants will develop skills to recognize, manage, and apply emotional
intelligence in real-world workplace situations, resulting in enhanced
relationships and improved outcomes.
How is the course applied in real-world
workplace scenarios?
Through interactive exercises and case studies, learners practice applying EI
skills to everyday workplace challenges, enhancing practical competence.
What practical skills will participants
gain?
Learners will develop self-awareness, self-regulation, empathy, relationship
management, and motivation techniques to influence and collaborate effectively.
Agenda
Lesson 1: What is Emotional Intelligence?
Participants explore the fundamentals of emotional intelligence, including its
definition, components, and relevance in the workplace. The lesson highlights
the connection between EI and professional success.
Lesson 2: Self-Awareness & Self-Regulation
Learners practice recognizing personal emotions, understanding their impact,
and applying strategies to regulate responses for improved workplace
interactions.
Lesson 3: Empathy & Social Awareness
This lesson focuses on understanding others' emotions, developing
perspective-taking skills, and responding constructively to colleagues’ needs
and concerns.
Lesson 4: Relationship Management & Influence
Participants learn techniques to build trust, manage conflicts, and positively
influence team outcomes through effective interpersonal communication.
Lesson 5: Emotional Intelligence and Motivation
Learners explore intrinsic motivation, goal alignment, and strategies to
sustain personal and team performance while fostering engagement.
Lesson 6: Applying Emotional Intelligence to Real Workplace
Challenges
Participants integrate the learned EI skills through practical exercises that
address common workplace scenarios, reinforcing application and problem-solving.
Audience
Emotional intelligence is a critical skill across all levels of an
organization, and this course is designed for professionals who want to enhance
their interpersonal effectiveness and leadership impact.
HR Managers – Benefit from enhancing employee
engagement, improving conflict resolution, and promoting a positive workplace
culture through EI skills.
Team Leaders – Acquire techniques to manage team
dynamics, influence outcomes, and foster effective collaboration.
Executives & Managers – Strengthen
leadership capabilities, make better decisions under pressure, and model
emotionally intelligent behavior across teams.
Customer Service Professionals – Improve client
interactions, manage challenging conversations, and enhance customer
satisfaction.
Project Managers – Navigate team challenges,
manage stress, and drive project success by applying EI in team communication
and problem-solving.
Organizational Development Specialists – Support
training initiatives, create programs that integrate EI principles, and enhance
organizational effectiveness.
By participating in this course, professionals across these roles will
acquire practical strategies to elevate workplace relationships, boost team
performance, and foster a culture of emotional intelligence throughout the
organization.
Comments
Rescheduling and Cancellations
If you need to reschedule or cancel your registration, please refer to the following policy:
• Rescheduling and Cancellations with Prior Notice: If you cancel at least fifteen (15) business days before the course begins, you will receive full credit for another session.
• Last-Minute Cancellations: Cancellations made fewer than fourteen (14) business days before the course starts will receive a 50% partial credit for a future session.
• No Shows: Participants who fail to attend without prior notice will not receive credit for future sessions, nor will a refund be issued.
• Substitution Option: If you cannot attend, you may substitute another person from your organization. Please notify us by email at least fifteen (15) business days before the course start date.