48
eLearning10
Video Collections10
Videos30
eLearning Bundles30
Bundles3
eLearning Libraries3
Libraries
Customer service applies to customers before, during, and after a buyer makes a purchase. This microlearning video collection discusses ways to provide exceptional customer service at every level.
| Course Title | Duration | Price | Type | ||
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Overcoming Your Own Unconscious Biases
This Overcoming Your Own Unconscious Biases online course is offered multiple times in a variety of locations and training topics. |
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22 minutes |
74.95
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Difficult People: Why They Act That Way and How to Deal with Them
This Difficult People: Why They Act That Way and How to Deal with Them online course is offered multiple times in a variety of locations and training topics. |
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31 minutes |
74.95
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Managing Conflict and Difficult People
Overview: Conflict is an inevitable part of life. Conflict arises when the people we work with have |
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- |
195.00
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Understanding Customers
This Understanding Customers online course is offered multiple times in a variety of locations and training topics. |
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3 minutes |
74.95
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Studying the Customer
This Studying the Customer online course is offered multiple times in a variety of locations and training topics. |
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4 minutes |
74.95
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Customer-focused Roles
This Customer-focused Roles online course is offered multiple times in a variety of locations and training topics. |
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4 minutes |
74.95
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Professional Advantage Test Yourself: Customer Focus
This Professional Advantage Test Yourself: Customer Focus online course is offered multiple times in a variety of locations and training topics. |
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15 minutes |
74.95
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Professional Advantage: Customer Focus
This Professional Advantage: Customer Focus online course is offered multiple times in a variety of locations and training topics. |
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- |
74.95
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Focusing on the 21st Century Customer
This Focusing on the 21st Century Customer online course is offered multiple times in a variety of locations and training topics. |
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3 minutes |
74.95
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Using Customer Information
This Using Customer Information online course is offered multiple times in a variety of locations and training topics. |
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5 minutes |
74.95
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Leadership Advantage Test Yourself: Customer Focus
This Leadership Advantage Test Yourself: Customer Focus online course is offered multiple times in a variety of locations and training topics. |
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15 minutes |
74.95
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Developing a Customer Retention Strategy Application Guide
This Developing a Customer Retention Strategy Application Guide online course is offered multiple times in a variety of locations and training topics. |
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- |
74.95
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The Power Of Telephone Courtesy
Are you confident that your company is projecting the best first impression when answering the phone? Making the wrong impression over the phone can discourage customers. |
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- |
99.00
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Organizing around Your Customer's Process
This Organizing around Your Customer's Process online course is offered multiple times in a variety of locations and training topics. |
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4 minutes |
74.95
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Making Sense of Customer and Competitor Information
This Making Sense of Customer and Competitor Information online course is offered multiple times in a variety of locations and training topics. |
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4 minutes |
74.95
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Initiating Customer Trust
This Initiating Customer Trust online course is offered multiple times in a variety of locations and training topics. |
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4 minutes |
74.95
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Developing a Customer Retention Strategy Slides
This Developing a Customer Retention Strategy Slides online course is offered multiple times in a variety of locations and training topics. |
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- |
74.95
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Calming Upset Customers Course
Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. Yo |
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- |
99.00
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Customer Profile - What's Missing?
This Customer Profile - What's Missing? online course is offered multiple times in a variety of locations and training topics. |
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4 minutes |
74.95
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Online Customer Knowledge
This Online Customer Knowledge online course is offered multiple times in a variety of locations and training topics. |
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4 minutes |
74.95
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| Course Title | # of Courses | Price | Type | ||
|---|---|---|---|---|---|
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Working with Difficult People
Working with Difficult People Bundle |
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9 |
229.00
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Unconscious Bias and Diversity
Unconscious Bias and Diversity Bundle |
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3 |
139.00
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Unconscious Bias
Unconscious Bias Bundle |
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6 |
139.00
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Conversations on Leadership
This Conversations on Leadership e-learning bundle consists of multiple online courses from one or more elearning vendors. |
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16 |
110.00
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Customer Focus Video Collection
This Customer Focus Video Collection e-learning bundle consists of multiple online courses from one or more elearning vendors. |
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21 |
79.00
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Sales Foundations Training Bundle 2024
In this Sales Foundations Training Bundle, you will learn to master the language and art of selling by improving your communication and negotiation skills. |
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5 |
199.00
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Customer Focus
Customer Focus Bundle |
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6 |
229.00
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Skills for Working with Difficult People
Skills for Working with Difficult People Bundle |
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4 |
169.00
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Fundamentals of Working with Difficult People
Fundamentals of Working with Difficult People Bundle |
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7 |
259.00
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Sales Negotiations Part 1
This Sales Negotiations Part 1 e-learning bundle consists of multiple online courses from one or more elearning vendors. |
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5 |
199.00
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0 |
69.00
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Fundamentals of Working with Difficult People Part 1
This Fundamentals of Working with Difficult People Part 1 e-learning bundle consists of multiple online courses from one or more elearning vendors. |
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5 |
199.00
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Working with Difficult People in the Workplace
This Working with Difficult People in the Workplace e-learning bundle consists of multiple online courses from one or more elearning vendors. |
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3 |
119.95
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Dealing With Difficult People
This Dealing With Difficult People e-learning bundle consists of multiple online courses from one or more elearning vendors. |
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22 |
99.00
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Solution Selling
This Solution Selling e-learning bundle consists of multiple online courses from one or more elearning vendors. |
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7 |
239.00
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Essential Selling Skills Part 2
This Essential Selling Skills Part 2 e-learning bundle consists of multiple online courses from one or more elearning vendors. |
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6 |
219.00
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Fundamentals of Working with Difficult People Part 2
This Fundamentals of Working with Difficult People Part 2 e-learning bundle consists of multiple online courses from one or more elearning vendors. |
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5 |
199.00
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Request On-Site Training
This LIVE, virtual, instructor-led course will help your team understand the importance of adopting the customer’s viewpoint and becoming a true advocate for the customer....
Events
Events: 4Duration
1 Days
Price
179.00
Learn how to become a better communicator and how to communicate effectively and confidently with these practical and proven techniques and skills that are essential not only for managers, supervisors and team leaders, but for anyone at any level looking for better relationships, greater success and more respect!...
Events
Events: 2Duration
1 Days
Price
149.00
In this two-day live instructor-led Excellence In Service course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations. You'll also learn how to develop excellent customer service skills by understanding how to improve your attitude and attention, provide excellent quality service, and deal effectively with customer complaints and problems. You will learn how to handle unhappy customer...
Events
Events: 2Duration
2 Days
Price
1395.00
The customers and suppliers you need to work with effectively may be outside your company or in the next office. and you may not always see eye to eye. Even if you have strong interpersonal skills and common goals, conflict can happen. Make sure you know how find common ground, calm emotions and forge a productive path forward....
Events
Events: 1Duration
1 Days
Price
595.00
This one day live instructor-led Quality Customer Service Training course helps both employees and managers improve their attitudes about customer service in five critical areas: 1) Having a positive attitude toward customers 2) Encouraging customer feedback 3) Responding to customer problems 4) Developing long term relationships 5) Seeking to exceed customer expectations Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and ...
Events
Events: 1Duration
1 Days
Price
595.00
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