Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of difficult person you're dealing with so you can use the right technique for the right 'difficult' type.
This course will provide you with methods to help you recognize the characteristics of some of the most common types of difficult people, better understand their motivations, and begin to deal with them more effectively.
- identify examples of people displaying difficult behavior
- recognize the benefit of being able to identify the types of difficult people in the workplace
- match examples of difficult behavior in the workplace to types of motivation
- identify which steps to deal with a difficult person have been performed correctly when given a scenario
Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day or ruin a project with their behavior. In order to limit the negative impact aggressive people can have, you need a set of tools and techniques at your disposal suited to the particular type of aggressive person you may be dealing with.
This course will review the more common behaviors of hostile-aggressive and passive-aggressive people and provide some effective strategies you can use in coping with an aggressor's behavior.
- determine which aspects of handling hostile-aggressive behavior were dealt with appropriately in a given scenario
- recognize examples of hostile-aggressive behavior
- determine which aspects of handling passive-aggressive behavior were dealt with appropriately in a given scenario
- recognize examples of passive-aggressive behavior
- apply strategies for dealing with a hostile-aggressive person in a workplace scenario
For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse impact negative people can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of negative person you may be dealing with.
This course delves into the characteristics of some common types of negative people you may encounter within the workplace, and it also discusses strategies you may use to help you deal with their behavior.
- recognize examples of people who demonstrate negative behavior
- determine which aspects of handling negative behavior were dealt with appropriately in a given scenario
- apply strategies for dealing with a blamer in the workplace
Nobody likes it when they have to take up someone else's slack. Perhaps you've been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but whatever the reason, having procrastinators in the workplace is frustrating and can end up causing even more work for you. To limit the negative impact procrastinators can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of procrastinator you may be dealing with.
This course discusses the characteristics of some common types of procrastinators you may encounter within the workplace, and strategies you may use to help you deal with their behavior.
- recognize specific types of procrastinators
- determine which aspects of handling procrastinator behavior were dealt with appropriately in a given scenario
- apply strategies for dealing with a procrastinator in a workplace scenario
Have you ever dealt with someone at work who tried to get you to agree to something you really didn't want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they want, and it may be difficult to avoid them. To ensure you don't get caught up in their games, you need to be able to recognize when you're being manipulated and to have the necessary skills to deal with the manipulative behavior.
This course provides an overview of manipulative behavior in the workplace and discusses some effective strategies for dealing with it, such as setting healthy boundaries, documenting your interactions, and confronting the manipulative person.
- recognize examples of manipulative behavior
- sequence the steps to take to handle manipulative behavior, given a scenario
- apply strategies for dealing with a manipulative person in a workplace scenario