Dynamics CRM Training Classes and Seminars In Hartford, CT

Dynamics 365 Customer Insights helps organizations deliver exceptional experiences personalized to every customer. In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data, create unified customer profiles, and create segments to help target specific audiences. Then, students will......

This beginner friendly course introduces students to the fundamentals of Artificial Intelligence and the practical use of ChatGPT in the workplace. Participants will learn what AI is, how ChatGPT works at a high level, how to navigate the platform, and how to use its key features effectively. The course also explores the fundamentals of prompting, including the core elements of an effective prompt and the most common prompt types used to improve results. Through guided exercises and......

This beginner friendly course introduces students to the fundamentals of Artificial Intelligence and the practical use of Grok in the workplace. Participants will learn what AI is, how Grok works at a high level, how to navigate the platform, and how to use its key features effectively. The course also explores the fundamentals of prompting, including the core elements of an effective prompt and the most common prompt types used to improve results. Through guided exercises and realistic......

This beginner friendly course introduces students to the fundamentals of Artificial Intelligence and the practical use of Perplexity in the workplace. Participants will learn what AI is, how Perplexity works at a high level, how to navigate the platform, and how to use its key features effectively. The course also explores the fundamentals of prompting, including the core elements of an effective prompt and the most common prompt types used to improve results. Through guided exercises and......

This learning path prepares you to complete the Dynamics 365 customer experience analyst challenge project and validate your skills. You should have already completed the following modules as part of the MB-280: Dynamics 365 Customer Experience Analyst course series. If you haven't, it's recommended that you take some time to complete these modules before beginning the challenge project....

How do leading organizations customize, automate, and future-proof their business solutions? By harnessing the power of Dynamics 365 Business Central. In this immersive five-day course, you’ll learn to develop, extend, and integrate Business Central apps, optimize code, and automate workflows using AL, Power Platform, and Azure. Go beyond basic customizations, design new modules, manage performance, and seamlessly connect Business Central to other Microsoft 365 and Dynamics 365 tools. With......

This course is designed to build your in Dynamics 365 Supply Chain Management application knowledge. This course will cover the most important features and functionalities needed by Dynamics 365 Supply Chain Management functional consultant including: The product information and how to configure, create, and manage your product and inventory. Supply chain management configuration and processing. The transportation management features, and the warehouse management features. Asset Management......

This beginner friendly course introduces students to the fundamentals of Artificial Intelligence and the practical use of ChatGPT in the workplace. Participants will learn what AI is, how ChatGPT works at a high level, how to navigate the platform, and how to use its key features effectively. The course also explores the fundamentals of prompting, including the core elements of an effective prompt and the most common prompt types used to improve results. Through guided exercises and......

This beginner friendly course introduces students to the fundamentals of Artificial Intelligence and the practical use of Claude in the workplace. Participants will learn what AI is, how Claude works at a high level, how to navigate the platform, and how to use its key features effectively. The course also explores the fundamentals of prompting, including the core elements of an effective prompt and the most common prompt types used to improve results. Through guided exercises and realistic......

This beginner friendly course introduces students to the fundamentals of Artificial Intelligence and the practical use of Grok in the workplace. Participants will learn what AI is, how Grok works at a high level, how to navigate the platform, and how to use its key features effectively. The course also explores the fundamentals of prompting, including the core elements of an effective prompt and the most common prompt types used to improve results. Through guided exercises and realistic......

This beginner friendly course introduces students to the fundamentals of Artificial Intelligence and the practical use of Perplexity in the workplace. Participants will learn what AI is, how Perplexity works at a high level, how to navigate the platform, and how to use its key features effectively. The course also explores the fundamentals of prompting, including the core elements of an effective prompt and the most common prompt types used to improve results. Through guided exercises and......

This course teaches learners how to configure and operate an intelligent contact center using Microsoft contact center capabilities and integrated AI features. Learners focus on deploying and configuring contact center environments, including embedded and standalone modes, connecting data sources and third-party Contact Center as a Service (CCaaS) solutions, and enabling Copilot and agent capabilities that enhance the customer and agent experience. The course emphasizes understanding how......

This course is designed to build your in Dynamics 365 Supply Chain Management application knowledge. This course will cover the most important features and functionalities needed by Dynamics 365 Supply Chain Management functional consultant including: The product information and how to configure, create, and manage your product and inventory. Supply chain management configuration and processing. The transportation management features, and the warehouse management features. Asset Management functionalities. Master planning configuration and processing. Sales and procurement processes. This course includes lectures and several hands-on exercises. The exercises will be introduced to you in the form of a case study presented to a Dynamics 365 Supply Chain Management Functional Consultant, Expert. Each exercise will be based on a business scenario followed by a question or discussion then a step-by-step guidance to perform the system related steps....

A Dynamics 365 Business Central developer develops apps that extend Business Central. This can include creating new modules and modifying existing modules. The developer can add new business logic or change existing business logic by using events. A developer also makes it possible to integrate Business Central with other applications, including Microsoft Power Platform products. Business Central developers are responsible for troubleshooting and debugging issues in the system. This may involve identifying the root cause of a problem, fixing bugs, and testing the solution to ensure it works as expected. Business Central developers may be required to optimize the performance of the system by identifying bottlenecks and improving code quality. Business Central developers are responsible for upgrading the system, migrating data, and maintaining the system to ensure it remains up to date and secure....

Dynamics 365 Customer Insights helps organizations deliver exceptional experiences personalized to every customer. In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data, create unified customer profiles, and create segments to help target specific audiences. Then, students will......

This learning path prepares you to complete the Dynamics 365 customer experience analyst challenge project and validate your skills. You should have already completed the following modules as part of the MB-280: Dynamics 365 Customer Experience Analyst course series. If you haven't, it's recommended that you take some time to complete these modules before beginning the challenge project....