This one-day preliminary course is for those who are new to Mac OS X and who need to prepare for the Mac OS X Support Essentials course or for other technical Mac OS X training courses. You will get to know the foundations of Mac OS X, covering topics ranging from efficient window and application management to system customization. You'll also learn how to configure user accounts and manage files.
Get to know the Mac OS X user interface. Learn Mac OS X basics, how to
customize system-wide preferences and user preferences, how to use the Mac OS X
help system, and how common applications integrate with each other. Learn to
manage multiple applications and multiple windows within applications.
Learn about Dashboard and Automator. Learn the basic principles of file
sharing and working with multiple users.
Those new to the Mac OS X platform who need to obtain the skills to
support other Mac OS X users, including entry-level IT personnel in businesses
that use Mac OS X systems for general productivity or creative design
Service technicians who support Mac OS X customers
Technical coordinators or power users who manage networks of Mac OS X
systems for their organization, such as teachers and technology specialists who
manage a classroom network or computer labs