This course will assist students in understanding and implementing strategies that will help to manage conflict effectively.
Upon successful completion of this course, students will be able to: - develop skills to assess a conflict situation and monitor your reaction to the conflict. - utilize effective communication techniques to manage conflict in a proactive manner. - resolve conflict through identifying it's source, and determining and implementing the best solution.
Any business professional who encounters conflict in the workplace.
- Identify Your Personal Reaction to Conflict
- Develop a Healthy Attitude Toward Conflict
- Assess the Situation
- Avoid Conflict Escalation
Responding to Conflict
- Actively Listen
- Communicate Effectively
- Respond to Negative Tactics
- Identify the Source of the Conflict
- Determine the Best Solution
- Implement the Solution
Virtual Managing Conflict Online Live training option
Imagine an industry-leading classroom training experience from wherever you have access to the Internet.
The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.
There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.
This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students.
You will hear and see your instructor as they teach the course and answer your questions via voice or text.
Choose the online live virtual training option and you can access the recorded version even after the class has finished.
The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.
Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.