This course prepares the student for certification in the ITIL v3 Intermediate
Lifecycle and Capability streams by focusing on the knowledge required to
implement and manage the necessary skills associated with the use of the Service
At the end of this course, students will learn:
- Managing the planning and
Implementation of IT Service Management
- Lifecycle positioning and
- How to achieve business value with people, process and function
- Challenges, Critical Success Factors and risks to service management
- Lifecycle project assessment
- Management of strategic
- Understanding complementary industry guidance
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects,
planners, IT consultants, IT audit managers and IT security managers who and
others who require a deeper knowledge of, or who are involved in managing
Services across the different lifecycle phases.
Virtual ITIL v3 Managing Across the Lifecycle (IV3-604 1.1) Online Live training option
Imagine an industry-leading classroom training experience from wherever you have access to the Internet.
The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.
There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.
This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students.
You will hear and see your instructor as they teach the course and answer your questions via voice or text.
Choose the online live virtual training option and you can access the recorded version even after the class has finished.
The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.
Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.