Discover more effective ways to recognize, respond to, and manage conflict in your workplace.
Conflict is apparent in the workplace, especially during tough business times where resources are light and tempers are shorter. Most people lack basic conflict management skills and react to conflict on a purely emotional level. In reacting to conflict, many managers will attempt to ignore the problem in hopes that they will just disappear. However, this method will create more stress and tension in the workplace and cause additional conflict among the parties and even involve others in the conflict. This topic will guide you to manage disputes and disagreements positively and proactively.
This material is designed to clarify and expand your thinking about conflict, as well as identify underlying causes of, and new ways to respond to and manage conflict. It is more productive to respond to conflict rather than react to it. Learn about emotional triggers and be able to recognize those triggers in an effort to prevent explosive situations. The topic will outline flexible strategies of conflict management that will improve your communication performance and ability to respond to conflict. Learn different ways to manage conflict productively by examining the gender trend discussing the different types of conflict in the workplace and developing conflict awareness. Learn how to map the conflict and explore alternatives to resolve the conflict quickly and effectively.
Developing Conflict Awareness
Illustrate How Conflict Can Be Positive, and When Left Unmanaged, Can Be Negative
Explain the Difference Between Disagreement and Conflict
Describe Conflict as It Goes Through Five Stages
Explain the Role of Feelings in Moving Disagreement Into Conflict
Describe Barriers to Managing and Resolving Conflict
Responding to Conflict
Examine the Concept That Each Person Is Responsible and in Charge of Their Own Feelings and Behaviors
Explain How Emotional Intelligence Relies on People Tuning in to Their Own Feelings and the Feelings of Others
Apply the Validating Process
Distinguish Between Listening for Thoughts and Listening for Feelings in a Conversation
Explain That Meaning Often Comes From the Context of the Relationship Rather Than the Intrinsic Definition of Words We Use
Different Ways to Manage Conflict Productively
Explain the Gender Trend in Conflict
Identify Strategies for Responding to Conflict
Examine the Conflict Strategies by Identifying Each Style in Action
Differentiate Among Passive, Assertive and Aggressive Behavior
Learn to Map the Conflict and Find the Most Appropriate Strategy for Resolution
This live webinar is designed for supervisors, team leaders, business owners and managers, presidents, vice presidents and human resource managers.