ECS012: Effective Communication Skills
Improving your communication skills for personal and company success
Fact: 97.7% of Fortune 500 Vice-Presidents surveyed* "believe that communication skills had affected their advancement to top executive" (* Journal of Business Communications)
Effective communications in the workplace cannot be overstated. Everything involves communicating. When members are able to communicate more effectively with each other and their managers as well as others outside their group or organization such as customers, they are more likely to perform better and make it easier to accomplish their goals.
Participants in this workshop will take away practical communications skills that will open new doors and opportunities to engage colleagues and managers in productive conversations that will lead to a more effective workplace. Relationships will also improve through active listening. And participants will add an essential career-building step that will improve their leadership skills.
This two-day workshop will help teach participants how to:
- Identify common and personal communication barriers to effective communications
- Develop skills in asking questions to open up conversations and enhance information gathering
- Learn what non-verbal messages are telling others
- Develop active listening skills to improve the quality of your relationships, job effectiveness, ability to persuade, motivate and influence others
- Enhance ability to handle difficult situations, avoid misunderstandings and conflicts.
Who will benefit:
Course Outline Introduction and Course OverviewGet to know other participants and discuss what will take place during the workshop. Participants will also have an opportunity to identify their personal learning objectives.The Ten Commandments of Positive RelationshipsDuring this session, participants will explore ten ways to build positive relationships, including using uplifting messages.Self-AwarenessKnowing your fears can help you address them. Participants will complete a self-awareness assessment and then the group will discuss strategies for improving confidence in communication. CommunicationDuring this session, you will help participants identify their strengths and weaknesses through a personal exercise and a role-play.Communication BarriersAfter a large group case study, participants will work in small groups to discuss barriers to communication. Participants will also complete a short exercise to illustrate how these barriers apply to everyday life. Asking QuestionsThis session will examine questioning skills (including open questions, closed questions, and probing) through a lecture and a pairs exercise. Listening SkillsParticipants will work on their listening skills by participating in two quizzes and a role play. Remembering NamesTo start the second day, participants will complete a list of the names of other participants. Then, they will learn tips for remembering names. Body LanguageTo begin this session, the trainer will talk about the idea of body language in a lecture. Then, participants will complete a small group exercise and a large group exercise to explore the concept further. Johari WindowsThe Johari Window is a way of looking at our self-awareness and our ability to ask feedback of others. We will look at the Johari Window in detail during this session. Self-ImageDuring this session, we will look at the things people determine from your appearance. Participants will explore this idea further using the pictures gathered from the pre-assignment. The session will conclude with a self-evaluation exercise. Frame of ReferenceThis session will explore our frame of reference and the assumptions that we make through a lecture, large group exercise, and group discussion. Five Approaches to RelationshipsWe will begin this topic with a short lecture. Then, participants will explore a particular approach of their choice in a small group. Next, each group will report their findings.Workshop Wrap-UpAt the end of the day, participants will have an opportunity to ask final questions and create an action plan.
- Mid career professionals
- Those working on a team project
- Individuals that have recently been promoted or looking to advance their career.