This course is is intended for installation engineers, system administrators, database administrators, and others who are responsible for installing and maintaining a Cisco Unified E-Mail and Web Interaction Manager installation.
Upon completing this course, you will be able to meet these objectives:- Describe, at a high level, the features of Cisco Unified EIM and Cisco Unified WIM- Describe the architecture of Cisco Unified EIM and Cisco Unified WIM- Understand user management- Create and manage an entire Knowledge Base- Understand administration- Describe the use of the Agent Console- Describe Cisco Unified CCE Integration and Configuration- Manage Cisco Unified Web Interaction Manager- Describe management tools for monitoring and reporting- Understand tactics for troubleshooting
Understanding the Features of Cisco Unified EIM / Cisco Unified WIM
- Feature Overview
- Integration Overview
Architecture Installation Planning and Environment Installation
- Server Software and Hardware (sizing) Requirements
- JBoss Instance
- Installing Cisco Unified E-Mail and Web Interaction Manager
- User Management
- Creating Groups
The Knowledge Base
- System Administration
- Configuring Workflows
- The E-Mail Agent
- Pinning, Pulling, and Transferring Activities
- The Information Pane
Cisco Unified CCE Integration and Configuration
- The Integrated System
- Unified CCE Configuration
- Post Installation Integration
- Fault Tolerance
Cisco Unified Web Interaction Manager
- Cisco Media Blender 7.1
- Cisco Unified WIM Templates and Entry Points
- Conducting Chat Sessions
Management Tools: Monitors and Reporting
- Using Management Tools: Monitors and Reports
- Multichannel Reporting
Tactics for Troubleshooting
- Troubleshooting - Startup
- Troubleshooting Servers
- Troubleshooting Processes
Virtual Cisco® Implementing Cisco® Unified Web and E-Mail Interaction Manager Enterprise v2.0 (UEIME) Online Live training option
Imagine an industry-leading classroom training experience from wherever you have access to the Internet.
The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.
There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.
This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students.
You will hear and see your instructor as they teach the course and answer your questions via voice or text.
Choose the online live virtual training option and you can access the recorded version even after the class has finished.
The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.
Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.