This course prepares you for the exam leading to the ITIL Intermediate Certificate: Planning, Protection & Optimization. In addition, this certification contributes 4 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.
This official ITIL capability certification course enables you to master the key ITIL processes needed to create a stable IT infrastructure that business can rely on. It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the following processes:
IT Service Continuity Management
Information Security Management
Service Management as a practice and how it creates business value
In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
Capacity Management: Ensures cost justifiable IT capacity always exists and is matched to the needs of the business
Availability Management: Ensures the level of service availability is matched to, or exceeds, the needs of the business
IT Service Continuity Management: Supports the overall Business Continuity Management process, ensuring that required IT technical and service facilities can be resumed within agreed timescales
Information Security Management: Part of the overall corporate governance framework this process ensures that IT and business security are aligned
Demand Management: Identifies patterns of business activity to enable the appropriate strategy to be implemented
How the Risk Management processes work in the context of these processes
Technology and implementation considerations for the key processes
Important considerations for continual improvement of these processes
WHO SHOULD ATTEND?
Capacity Managers, Availability Managers, IT Service Continuity Managers, Disaster Recovery managers, IT Security Managers, IT Risk Managers, and any IT professional involved with the processes described above.
Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.
EXAM, CERTIFICATION & AWARDS
This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Planning, Protection & Optimization.A 90-minute exam is scheduled on the last day of the course (if purchased). It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate
4 ITIL credits
You will attain 32 professional development units (PDUs) for Project Managers
Pink is Green
Due to the in-depth nature of this hands-on course, it is recommended that students complete at least 12 hours of personal study by reviewing the Planning, Protection & Optimization syllabus, as well as the Service Strategy, Service Design, Service Operation, and Service Transition publications, in preparation for the examination. You can purchase the publications in a variety of formats from the following sources:
ITIL Online Bookshop
The Stationery Office (TSO)
The Book Depository