This course provides IT Professionals with the knowledge and skills to support the Windows Vista operating system and applications in the Enterprise. You will learn how to configure and troubleshoot the following technical areas for Windows Vista computers: Operating system Hardware Networking Security Applications
This course is intended for experienced enterprise-level IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As a working professional, you must combine technical expertise with problem-solving and decision-making skills and a deep understanding of your business and technical environments to resolve support issues quickly. You consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints. You will have used Windows XP with Service Pack 2 (SP2) and may have experience with Windows Server operating systems. Your job requires you to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.
Before attending this course, students must have: Experience installing Windows operating systems. Experience running commands from a command window, such as the DOS command prompt. Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices. Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address. Basic networking knowledge, including LAN, WAN, wireless and firewall concepts. Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership. Application fundamentals, such as how a client communicates with the server in client/server applications. Experience reviewing logs, such as understanding chronology, sequential order, severity, etc.
Course Completion Skills Install Windows Vista in an Enterprise. Describe and troubleshoot the Windows Vista boot process. Configure and troubleshoot network connections. Manage Windows Vista desktop systems. Manage user profiles and data for Windows Vista portable and desktop computers. Maintain and monitor Windows Vista performance and health. Configure and troubleshoot Windows Vista Security feature settings. Configure security settings to protect data on Windows Vista desktops. Configure security for Windows Vista networks. Configure Windows Vista to support remote users. Troubleshoot operating system and application issues. Troubleshoot hardware on Windows Vista computers. Manage applications using Group Policy.
This course is recommended for exams 70-622, for the following certifications:
1. MCITP: Enterprise Support Technician on Windows Vista *Required Exams: 70-620 & 70-622 *Multiple exams can be taken in any order
Module 1 Installing Windows Vista in an Enterprise Environment
This module describes the methods used to install Windows Vista in an Enterprise environment.
Lessons Preparing for Windows Vista Deployment Backing Up the User State Automating a Windows Vista Installation Creating and Deploying Images Windows Deployment Services Overview
Lab: Preparing for Vista Deployment Obtaining a Windows Vista Readiness Report and Hardware Inventory by Using the MAP Backing Up the User State Creating a WinPE Boot Disk Creating a Sysprep Answer File
Lab: Deploying Windows Vista Preparing the Reference Computer for Imaging Capturing the Custom Image Applying the Image Restoring the User State
After Completing This Goal, Students will be Able To Prepare for Windows Vista deployment. Back up the User State. Automate a Windows Vista installation. Create and deploy images. Describe Windows Deployment Services (WDS).
Module 2 Troubleshooting the Windows Vista Boot Process and System Services
This module describes how to troubleshoot the Windows Vista boot process.
Lessons Windows Vista Recovery Environment Overview Configuring and Troubleshooting Startup Settings Troubleshooting Operating System Services
Lab: Configuring and Troubleshooting the Windows Vista Startup Process Clean Booting Windows Vista Backing Up the BCD Using BCDEdit Using Windows RE to Repair a Computer with a Corrupted BCD Creating a Custom MMC to Remotely Connect to a Computer
After Completing This Goal, Students will be Able To Describe the Windows Vista startup process and recovery options. Configure and troubleshoot startup settings. Troubleshoot operating system services.
Module 3 Troubleshooting Networks
This module explains how to configure and troubleshoot network connections.
Lessons Determining Network Settings Troubleshooting Network Connections
Lab: Troubleshooting Networks Gathering Customer Information Gathering Relevant computer Information Resolving the Problem
After Completing This Goal, Students will be Able To Obtain information to help troubleshoot your networks. Explain how to use the Network Diagnostics Framework to troubleshoot network problems.
Module 4 Managing Windows Vista Desktop Systems
This module describes how to identify and perform tasks to manage Windows Vista desktop systems.
Lessons Windows Vista Desktop Management Overview Group Policy in Windows Vista Using Group Policy to Manage Desktops and Applications Using Group Policy Preferences to Manage Windows Vista Troubleshooting Group Policy Windows Remote Management Service
Lab: Planning and Configuring Group Policy Planning for Group Policy Configuring a Local Group Policy Configuring a Domain Desktop Policy
Lab: Managing Windows Vista Desktop Systems Configuring Office 2007 through Group Policy Configuring Group Policy Preferences Using Group Policy Reporting Using WinRM to Collect Data
After Completing This Goal, Students will be Able To Describe desktop management. Describe Group Policy in Windows Vista. Use Group Policy to configure desktops and applications. Manage Windows Vista using Preferences. Troubleshoot Group Policy. Use WinRM to configure remote computers.
Module 5 Configuring and Managing User Data and Profiles
This module explains how to manage user profiles and data for Windows Vista portable and desktop computers.
Lessons Windows Vista User Profiles Overview Implementing Folder Redirection Configuring Offline Profiles Working with Shadow Copies
Lab: Configuring and Managing User Data Profiles Planning Roaming User Data and Profiles Configuring Roaming Profiles Configuring Folder Redirection Configuring Offline Files Using Shadow Copies
After Completing This Goal, Students will be Able To Describe user profiles in Windows Vista. Implement folder redirection. Configure offline files. Enable and configure shadow copies.
Module 6 Maintaining and Monitoring Windows Vista Desktops
This module explains how to perform tasks to maintain and optimize Windows Vista performance and health.
Lessons Maintaining Software Updates Monitoring Reliability and Performance Event Viewer Overview Configuring Windows Task Scheduler
Lab: Maintaining and Monitoring Windows Vista Desktops Configuring Windows Update Logging and Reporting with the Performance and Reliability Monitor Creating a Custom View from a Remote Computer Creating a Subscription Creating a Scheduled Task Creating an Alert
After Completing This Goal, Students will be Able To Configure software. Use the Performance and Reliability Monitor. Use Event Viewer. Configure Windows Task Scheduler.
Module 7 Securing Windows Vista Desktops
This module describes how to configure and troubleshoot Windows Vista security settings.
Lessons Windows Vista Security Overview Configuring User Account Control Troubleshooting Authentication Issues Implementing Windows Defender Securing Internet Explorer Configuring Antivirus with Microsoft Forefront
Lab: Securing Windows Vista Desktops Understanding the A. Datum Client Security Requirements Configuring UAC Locally Configuring Windows Defender Locally Examining Local Internet Explorer Security Settings Configuring Client Security Settings According to Your Proposals
After Completing This Goal, Students will be Able To Describe the Windows Vista security features. Configure and troubleshoot User Account Control settings. Troubleshoot the authentication process. Configure Windows Defender to help protect against malicious software. Configure security-related settings in Windows Internet Explorer 7. Configure Microsoft Forefront to provide antivirus protection.
Module 8 Securing Data on Windows Vista
This module describes different methods for providing security for data on Windows Vista desktops.
Lessons Using Permissions to Share and Secure Data Configuring EFS Configuring BitLocker Drive Encryption
Lab: Securing Data on Windows Vista Sharing and Securing Data with Permissions Sharing on the Public Folder Configuring EFS Encryption Sharing Encrypted Files
After Completing This Goal, Students will be Able To Describe how to secure and share data using permissions. Configure the Encrypting file Systems (EFS). Configure Windows BitLocker Drive Encryption.
Module 9 Securing Windows Vista Networks
This module explains how to configure security for Windows Vista networking.
Lessons Network Access Protection Overview Securing Wireless Networks Implementing Windows Firewall Configuring IPsec
Lab: Securing Windows Vista Networks Understanding the A. Datum Corporation Network Security Requirements Implementing NAP DHCP Enforcement Configuring a Wireless Policy Configuring Windows Firewall
After Completing This Goal, Students will be Able To Describe Network Access Protection (NAP). Secure a wireless network. Implement Windows Firewall. Configure Internet Protocol security (IPsec).
Module 10 Supporting Remote Users
This module explains how to configure remote access methods.
Lessons Configuring VPN Connections Using Remote Desktop Using Remote Assistance
Lab: Supporting Remote Users Creating a VPN Connection Configuring Remote Desktop Providing Remote Assistance
After Completing This Goal, Students will be Able To Configure VPN connections. Use Remote Desktop. Use Remote Assistance.
Module 11 Troubleshooting Operating System and Application Installations
This module explains how to perform troubleshooting techniques related to the operating system and applications.
Lessons Troubleshooting the Operating System Troubleshooting the Application Installation
Lab: Troubleshooting Operating System and Application Installations Troubleshooting Disk Configurations Troubleshooting Deployed Application Settings Troubleshooting Application File Type Associations
After Completing This Goal, Students will be Able To Identify and use operating system troubleshooting techniques. Identify and use application installation troubleshooting techniques.
Module 12 Troubleshooting Hardware
This module explains how to troubleshoot hardware failures.
Lessons Troubleshooting Hardware Overview Troubleshooting Physical Failures Troubleshooting Device Driver Failures Troubleshooting Printing in Windows Vista
Lab: Troubleshooting Hardware Preventing Removable Storage Device Installation Resolving a Printer Problem Checking for Unsigned Device Drivers
After Completing This Goal, Students will be Able To Identify basic hardware-related issues. Determine problems related to hardware failures. Determine problems that are caused by device drivers. Identify the recovery options for computers protected by BitLocker.