In this course students will understand the different methods of communication and how to make the most of each of them.TARGET AUDIENCE:
Business professionals who are interested in learning effective written and verbal communication techniques.COURSE OBJECTIVES:
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.
1 - Getting Started
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
2 - The Big Picture
- What is Communication?
- How Do We Communicate?
- Other Factors in Communication
3 - Understanding Communication Barriers
- An Overview of Common Barriers
- Language Barriers
- Cultural Barriers
- Differences in Time and Place
4 - Paraverbal Communication Skills
- The Power of Pitch
- The Truth about Tone
- The Strength of Speed
5 - Non-Verbal Communication
- Understanding the Mehrabian Study
- All About Body Language
- Interpreting Gestures
6 - Speaking Like a STAR
- S = Situation
- T = Task
- A = Action
- R = Result
7 - Listening Skills
- Seven Ways to Listen Better Today
- Understanding Active Listening
- Sending Good Signals to Others
8 - Asking Good Questions
- Open Questions
- Closed Questions
- Probing Questions
9 - Appreciative Inquiry
- The Purpose of AI
- The Four Stages
- Examples and Case Studies
10 - Mastering the Art of Conversation
- Level One: Discussing General Topics
- Level Two: Sharing Ideas and Perspectives
- Level Three: Sharing Personal Experiences
- Our Top Networking Tips
11 - Advanced Communication Skills
- Understanding Precipitating Factors
- Establishing Common Ground
- Using “I” Messages
12 - Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Business professionals who are interested in learning effective written and verbal communication techniques.
Virtual Communication Strategies Online Live training option
Imagine an industry-leading classroom training experience from wherever you have access to the Internet.
The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.
There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.
This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students.
You will hear and see your instructor as they teach the course and answer your questions via voice or text.
Choose the online live virtual training option and you can access the recorded version even after the class has finished.
The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.
Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.