A Cisco Unified Communications (CUC) System provides flexibility, reduces total cost of ownership (TCO), and enhances productivity and capabilities that help overcome the communication challenges of traditional voice networks. Many CUC applications that allow unprecedented levels of collaboration, customer satisfaction, mobility, and security every time, everywhere, on every device in the CUC System, are available.
The components of a CUC solution provide the foundation for converged networks. CUC solutions encompass voice, video, and data traffic within a single network infrastructure. It is designed to optimize feature functionality, reduce configuration and maintenance requirements, and to provide interoperability with various other applications.
This course introduces the characteristics of CUC solutions, the components that are required in a convergent network, the different VoIP signaling protocols, quality of service issues, and media transmission protocols. It also gives an overview of traditional voice networks.Learning Objectives
- Distinguish between Cisco Unified Communications Manager Express and Cisco Unity Express
- Identify the characteristics of Cisco Unified Communications Manager
- Recognize the characteristics of Cisco Unity Connection
- Identify the key features of Cisco Unified Presence
- Identify the characteristics traditional voice networks
- Identify the features of a converged voice network
- Identify the elements used to support converged voice networks
- identify the key features of packet-oriented networks
- Identify the QoS considerations and technologies used to prioritize or expedite voice traffic