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EXCLUSIVE TO GLOBAL KNOWLEDGE - Accelerate your Cisco learning experience with complimentary access to the IT Skills Video On-Demand Library, Boson practice exams, Introduction to Cybersecurity digital learning course, course recordings, IT Resource Library, and digital courseware.

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This course equips you with the knowledge and skills required to troubleshoot Unified Communications Manager, Cisco VCS-C, Cisco Expressway, and Cisco TelePresence Management Suite. The troubleshooting approach utilizes a multiple site voice and video network. Techniques and procedures for troubleshooting are demonstrated and put into practice for the Cisco Collaboration Solution. Topics include methods for troubleshooting, triage approaches, tools and resources, and logical focused use of tools. Scenarios and trouble tickets will include call setup issues, Intercluster Lookup Service (ILS), mobility features, VCS control and VCS Expressway, as well as media resource and QoS issues.

We have refocused the standard CTCOLLAB labs to give you hands-on experience troubleshooting a realistic North American dial plan to better simulate the environment you work in every day. You will troubleshoot a network with:

  • A different area code deployed simulating the North American Dial Plan (NADP)
  • Variable-length on-net dial plan supporting multiple sites with overlapping extensions
  • Headquarters in North America with multiple branches in North America and Europe
  • Local route groups and global transformations
  • URI dialing
  • Firewall traversal
  • Video conferencing

This course features the following authorized content and software releases:

  • Cisco Course v1.0
  • Cisco Unified Communications Manager Software v10.5


Highlights:
  • A systematic methodology to troubleshoot Cisco UC systems
  • Knowledge of tools and reports that help isolate UC system problems
  • Use troubleshooting and monitoring tools
  • Troubleshoot common gateway and endpoint registration issues
  • Troubleshoot CUCM availability issues
  • Investigate database replication issues
  • Troubleshoot LDAP integration issues
  • Diagnose and resolve a call setup issue
  • Troubleshoot Endpoint Registration
  • Troubleshoot VCS Control and VCS Expressway Availability Issues
  • Troubleshoot on-net multisite calling issues
  • Investigate off-net calling issues
  • Diagnose and resolve device mobility, extension mobility, and unified mobility issues
  • Troubleshoot TelePresence Management Suite Issues
  • Troubleshoot MTP issues
  • Troubleshoot transcoder issues
  • Troubleshoot issues with audio conferences
  • Troubleshoot issues with video conferences

Audience:
  • Network administrators and network engineers
  • System engineers and field engineers
  • Anyone working toward CCNP Collaboration certification

1. Introduction to Troubleshooting Cisco Collaboration Solutions

  • Identifying Cisco Collaboration Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

2. Cisco Unified Communications Manager Troubleshooting

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

3. Cisco VCS Control and VCS Expressway Troubleshooting

  • Troubleshooting Endpoint Registration Issues
  • Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

4. Call Setup Issues

  • Describing Call Setup Issues and Causes
  • Troubleshooting On-Net Single-Site Calling Issues
  • Troubleshooting On-Net Multi-Site Calling Issues
  • Troubleshooting Off-Net Calling Issues

5. ILS and GDPR Issues

  • Troubleshooting ILS and GDPR

6. Cisco Unified Communications Manager Mobility Features

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues

7. Cisco TelePresence Management Suite Issues

  • Troubleshooting Cisco TMS Issues

8. Voice Quality and Media Resources Issues

  • Troubleshooting MTP Issues
  • Troubleshooting Transcoder Issues
  • Troubleshooting Audio and Video Conferencing Issues
  • Troubleshooting Audio and Video Quality Issues
Find a class and register in three easy steps:
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    • C Classroom
    • V Virtual Live
    • Cv In-Class Virtual
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Virtual Live1/22/2018 8:30:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3795.002456523
TX DALLAS2/5/2018 8:30:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>5 days3795.002451375
Virtual Live2/5/2018 9:30:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3795.002456527
CA Santa Clara2/19/2018 8:30:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>5 days3795.002451374
Virtual Live2/19/2018 11:30:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3795.002456531
VA Arlington2/26/2018 8:30:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>5 days3795.002451382
Virtual Live2/26/2018 8:30:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3795.002456534
Virtual Live3/19/2018 8:30:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3795.002456517
NJ MORRISTOWN3/19/2018 8:30:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>5 days3795.002451366
IL Schaumburg4/9/2018 8:30:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>5 days3795.002451371
Virtual Live4/9/2018 9:30:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3795.002456521
CA El Segundo4/16/2018 8:30:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>5 days3795.002451379
Virtual Live4/16/2018 11:30:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3795.002456524
NC Cary4/30/2018 8:30:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>5 days3795.002451370
Virtual Live4/30/2018 8:30:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3795.002456528
CA Santa Clara6/11/2018 8:30:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>5 days3795.002451378
Virtual Live6/11/2018 11:30:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3795.002456532
GA Atlanta6/18/2018 8:30:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>5 days3795.002451367
Virtual Live6/18/2018 8:30:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3795.002456536
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