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The business analyst role has evolved from that of a business procedures analyst to that of a business liaison between the non-technical user community and the technical solution providers. This course provides proactive, introductory coverage of the knowledge and skills essential to business analysts today and the foreseeable future.


Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning. Upon successful completion of this course, students will be able to: • Describe the relation between projects and processes • Describe three major project development methodologies • Discuss the basics of enterprise analysis and its impact on project selection • Learn the communications processes and how they can impact project requirements • Determine each participant’s communications style (BEST profile) and how that understanding can help in eliciting requirements • Gather and document user requirements using the following techniques o Interviews o Collaborative sessions o Prototyping o Using the Work Breakdown Structure o Use case basics o Business process analysis • Modeling the business • Fundamentals of Process Modeling • Requirements validation through Data Modeling • Testing fundamentals and quality assurance


Overview 1.1     BA Responsibilities 1.2     Communications 1.2.1     Information distribution 1.2.2     Communications styles 1.3     Documentation strategy Requirements Gathering 2.1     Levels of requirements on a project 2.2     Identifying needs vs. wants 2.3     Techniques for gathering requirements 2.3.1     Interviewing 2.3.2     Prototyping 2.3.3     Use Cases 2.3.4     Collaborative Workshops 2.3.5     Work Breakdown Structure 2.3.6     Business Process Analysis 2.3.7     Use Cases 2.4     Ranking requirements Modeling 3.1     Business Process Analysis 3.1.1     Business Process Improvements (BPI) 3.1.2     Business Process Reengineering (BPR) 3.2     Data Modeling 3.2.1     Fundamentals 3.2.2     Entity Relationship Diagrams Fundamentals of testing 4.1     Testing strategy 4.2     Ensure project quality and quality of the product 4.3     Test scripts Templates 5.1     Software/Product Requirements Outline 5.2     Use Case Template 5.3     Test Plan Template Practical Application Sessions 6.1     Determine your own Communication Style 6.2     Interview a project sponsor 6.3     Develop Use Cases and a Use Case Diagram 6.4     Gather requirements while developing a Work Breakdown Structure 6.5     Create a Business Process model 6.6     Design and facilitate a Requirements-Gathering session 6.7     Develop a high-level Requirements Document 6.8     Develop an Entity Relationship Diagram 6.9     Create a Project Test Plan


Standard and Professional Desktop Application & Professional Development classes may be cancelled or rescheduled by the client at least four (4) business days in advance without penalty. A full credit (no refunds) will be applied to future training on all cancelled classes that meet the above-stated criteria. A cancellation fee equal to the course fee will be incurred if a student provides less than 4 days’ notice for any Standard or Professional Desktop Applications, or Professional Development Skills class cancellations. Technical courses or Private classes may be cancelled or rescheduled (no refunds) greater than two weeks in advance without charge. The client is responsible for 50% of the class fee if a technical or private class is canceled or rescheduled within two weeks of the class date, and full price if the course is canceled or rescheduled within one week of the class date.

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