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A project manager is the communication hub through whom all project information flows. A project manager may receive and distribute dozens of messages per day. Customers, suppliers, project team members, and company executives all rely on the project manager for up-to-date information. Controlling these communications is critical to the project, and it's the project manager's responsibility to ensure that the planned flow of project communications continues so that the needs of both the project stakeholders and the project itself are met. This course emphasizes the importance of the Control Communications process and guides the learner through the tools and techniques that can be used for controlling communications throughout the life of a project. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. It will also assist in preparing the learner for the PMI® Certification Exam. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition, published by the Project Management Institute (PMI®), Inc., 2013. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

Learning Objectives
  • Identify the characteristics of the Control Communications process
  • Recognize how work performance data, the issue log, and project communications act as inputs to the Control Communications process
  • Describe how the project management plan and organizational process assets are used in the Control Communications process
  • Recognize how information management systems are used to control communications
  • Recognize how expert judgment and meetings are used to control communications
  • Identify outputs of the Control Communications process
  • Demonstrate your understanding of the Control Communications process
  • Audience

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