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When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whatever their scope, frequency, or magnitude, you must intervene early, involve the employee, and uncover the true root causes in order to find the best possible solution. This course explains how you can detect, identify, and question problems in your workplace. It enables you to determine the scope, frequency, and impact when they occur. And it shows you how to diagnose root causes, both external and internal, on your way to finding the best solution.

Learning Objectives
  • Identify methods of gathering employee performance information
  • Recognize best practices for identifying and questioning performance problems
  • Identify questions to ask when assessing the scope and frequency of performance problems
  • Match areas of performance problem impact to considerations in those areas
  • Recall guidelines for diagnosing employee performance problems
  • Recall external causes of performance problems
  • Recognize internal causes of performance problems
  • Audience

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