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This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.


TARGET AUDIENCE:
Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customers.

COURSE OBJECTIVES:
After completing this course, students will be able to:- Define customer service in relation to both internal and external customers- Recognize how your attitude affects customer service- Identify your customers’ needs- Generate repeat business with outstanding customer service - Build goodwill through in-person customer service- Provide outstanding customer service over the phone- Connect with customers through online tools - Deal effectively with difficult situations

After completing this course, students will be able to:- Define customer service in relation to both internal and external customers- Recognize how your attitude affects customer service- Identify your customers’ needs- Generate repeat business with outstanding customer service - Build goodwill through in-person customer service- Provide outstanding customer service over the phone- Connect with customers through online tools - Deal effectively with difficult situations

Find a class and register in three easy steps:
  • 1. Select Location:
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  • 3. Select Class Type:
    • All Types
    • C Classroom
    • V Virtual Live
    • Cv In-Class Virtual
    • O Online
Virtual Live5/14/2018 8:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>2 days1500.002888675
VA McLean5/14/2018 8:00:00 AM<span class="course-type type-cv" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'HVILT')" onmouseout="clearHoverInfo()">Cv</span>2 days1500.002892363
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