Communication Styles and Methods
• Communication Styles
• Communication Styles: Primary
• Communication Styles: Secondary
• Verbal and Nonverbal Communication
• Using Verbal Communication
• Using Nonverbal Methods
First Impression and Building Rapport
• The Importance of First Impression
• Identifying Elements of First Impression
• Communicating to Build Rapport
• Building Rapport
• Establishing Credibility
• Building Positive Relationships
• Asking Questions
Building Relationships through Feedback
• Importance of Providing Feedback
• Using Paraphrasing
• Providing Feedback
• Providing Positive Feedback
• Providing Constructive Feedback
Supervisors
• Understanding Supervisor Styles
• Handling Ineffective Supervisors
• Promoting an Idea
• Handling Human Resource Issues
• Negotiating a Raise
• Handling Resignation
Colleagues and Subordinates
• Communicating With Colleagues
• Responding to a Colleague’s Idea
• Communicating With Subordinates
• Refusing a Subordinate’s Request
• Handling Dismissal
Customers and Vendors
• Communicating With Customers
• Responding to Complaints
• Communicating With Vendors
• Rejecting a Vendor’s Proposal
• Complaining to a Vendor
Organizational Culture
• Understanding Organizational Cultures
• Socializing to the Culture
• Organizational Culture Elements
• Identifying Organizational Culture
• Cultural Networks
• Using Cultural Networks
• Roles in Cultural Networks
• Managing Physical Culture
• Arranging Meeting Space
• Managing Emotional Culture
• Using Positive Language
• Encouraging Initiative